Assistant Club Manager

Description

Position Overview:

The Assistant Club Manager plays a critical supporting role in driving the club's overall performance and member experience. This role partners closely with the Club Manager to lead day-to-day operations, coach and develop team members, and ensure the club consistently meets service, sales, and operational standards.

As a key member of the leadership team, the Assistant Club Manager leads by example—modeling company values, fostering a positive and high-energy environment, and stepping in to lead the team in the Club Manager’s absence. This role is ideal for a developing leader who is passionate about the fitness industry and committed to achieving results through team collaboration, accountability, and exceptional service.

Key Responsibilities

• Support the Club Manager in leading daily operations, ensuring excellence in member service, cleanliness, safety, and team performance.
• Coach and develop team members by providing regular feedback, recognition, and guidance aligned with company standards.
• Drive membership growth and retention by supporting front-line teams in achieving sales, service, and engagement goals.
• Take ownership of assigned operational areas (front desk, group fitness, personal training, and kids' club) and ensure consistency in execution. This includes billing updates, prorate fees, upgrades/downgrades, save steps, name changes/transfers, greetings and exits, telephone inquiries, and NPS.
• Lead the team in the Club Manager’s absence, specifically on weekends, to ensure smooth operations and continuity of leadership.
• Partner with the Club Manager on staff scheduling, payroll management, inventory control, and expense tracking.
• Assist in recruiting, onboarding, and training new team members.
• Ensure compliance with all company policies, procedures, and health and safety guidelines.
• Assists the Club Manager and/or Fitness Manager in ensuring accurate reporting of payroll, schedules, inventory controls, and cash controls.
• Lead and assist the Club Manager with executing club audits, member engagement standards, cleanliness, and facility issue reporting.
• Responsible for member requests and tasks; such as freezes, billing changes, cancellations, and refunds.
  
  

Requirements

Qualifications:

• 1–3 years of leadership or supervisory experience in a fitness, retail, or hospitality environment.
• Demonstrated ability to lead and influence a team in a fast-paced, member-focused setting.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to manage priorities, follow through on tasks, and take initiative.
• Passion for fitness and wellness with a strong service mindset.
• Basic knowledge of club operations and business metrics preferred (KPIs, scheduling, member retention).
• Must have weekend availability and flexibility with evenings, weekends, and holidays as needed.
• Workweek expectations: 40-43 hours per week. ACM is required to support the club's needs beyond the expected workweek to ensure the member experience is not sacrificed.