Customer Service Representative

Reports to: Customer Service Supervisor

Primary Responsibility: The primary function of the Customer Service Representative is to provide order-related information to internal and external customers. This department's goal is to maintain an existing customer base.

Critical Success Factors: Accuracy of information, response time, and attitude.

Specific Responsibilities Of Customer Service Include

• Pricing/availability information (including existing specials).
• Providing order status information on demand.
• Order entry
• Expediting orders
• Fulfillment of warranty dispositions and delivery of service reports to customers, including but not limited to issuing/entering credits, entering repair/replace orders, writing reports, and following up with Engineering.
• Coordinate inside resources to address specific customer service problems.
• Maintain sales information database accuracy.
• Assure that policies and procedures are followed.
• Special assignments/tasks as assigned by Customer Service Supervisor.
• Additional clerical duties within and outside the department as required.
  
  

This individual will be highly skilled in written and verbal communication and possess excellent organizational skills.

www.humphrey-products.com

Humphrey Products Company is an Equal Opportunity Employer

ISO 9001:2015 Certified

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