Customer Service Representative
Humphrey Products
Date: 9 hours ago
City: Kalamazoo, MI
Contract type: Full time

Reports to: Customer Service Supervisor
Primary Responsibility: The primary function of the Customer Service Representative is to provide order-related information to internal and external customers. This department's goal is to maintain an existing customer base.
Critical Success Factors: Accuracy of information, response time, and attitude.
Specific Responsibilities Of Customer Service Include
www.humphrey-products.com
Humphrey Products Company is an Equal Opportunity Employer
ISO 9001:2015 Certified
Powered by ExactHire: 179606
Primary Responsibility: The primary function of the Customer Service Representative is to provide order-related information to internal and external customers. This department's goal is to maintain an existing customer base.
Critical Success Factors: Accuracy of information, response time, and attitude.
Specific Responsibilities Of Customer Service Include
- Pricing/availability information (including existing specials).
- Providing order status information on demand.
- Order entry
- Expediting orders
- Fulfillment of warranty dispositions and delivery of service reports to customers, including but not limited to issuing/entering credits, entering repair/replace orders, writing reports, and following up with Engineering.
- Coordinate inside resources to address specific customer service problems.
- Maintain sales information database accuracy.
- Assure that policies and procedures are followed.
- Special assignments/tasks as assigned by Customer Service Supervisor.
- Additional clerical duties within and outside the department as required.
www.humphrey-products.com
Humphrey Products Company is an Equal Opportunity Employer
ISO 9001:2015 Certified
Powered by ExactHire: 179606
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