Customer Service Rep

Job Details

Description

This position report to: Commercial Manager

Role: Onsite Non-exempt Role

Schedule: 1st Shift 7:00am - 3:30pm ( may change due to business need)

Pay Range: $19.68 - $25.00

Location: Lynwood, CA 90262

Essential Functions

• Review the MRP system with Customer Service to align customer order due dates with required delivery timelines.
• Support the Program Manager with New Product Introduction in collaboration with Quality and Operations teams.
• Partner with the Program Manager to create and maintain a daily report tracking in-house customer orders and ensuring on-time completion.
• Communicate order status updates to Customer Service within a 4-hour response window.
• Facilitate communication between Quality and Operations to meet customer expectations.
• Assist Customer Service in coordinating truck routes and aligning pick-up dates with order completion.
• Collaborate with planning, scheduling, and contract review teams to assess incoming orders for key customers and programs.
• Perform other duties as assigned.
  
  

Position Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
  
  

Skills & Abilities

Education: High School Graduate or General Education Degree (GED): Required

Experience: 2-3 years of experience in Aerospace or Manufacturing (required)

Computer Skills: Proficient in Microsoft Office and Excel

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound - Able to hear average conversations
• WORK ENVIRONMENT Working conditions are normal for an office environment but may be exposed to shop conditions.