Senior Manager, Onboarding

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

You will be responsible for the development and implementation of a seamless and engaging onboarding and acclimation strategy that aligns new hires to the company vision, culture, and expectations, to equip them for success. The successful candidate will be innovative, operate with a sense of urgency, effectively manage a broad set of stakeholders, and demonstrate a track record for developing data informed and tech enabled solutions that prioritize the associate experience and organizational goals. The responsibilities will extend from pre-hire activities such as collaborating with key partners to optimize new hire technology set-up to developing acclimation frameworks and leadership expectations (e.g. 30/60/90 day plan) to drive a consistent new hire experience across the company.

This leadership role will be critical to ensuring new associates feel a strong connection to GEICO – our purpose and our impact - from day one. You will design a best-in-class structured approach to onboarding and acclimation that will accelerate and facilitate new hire engagement and performance.

Our pledge is to offer Great Company, Great Careers, Great Rewards and Great Culture and as a leader of this function, you’ll be a key part of pulling GEICO’s value proposition through in all aspects of the onboarding process and experience.

Key responsibilities

• Modernize New Hire Onboarding Experience: Develop vision, strategy and roadmap for GEICO onboarding and acclimation
• Stay Current on Industry Trends: Keep up to date with advancements and conduct analysis to identify trends, opportunities to improve new hire onboarding experience.
• Collaboration and Stakeholder Engagement: Collaborate with business and functional leads as well as HR on key processes including pre-boarding activities, technology and laptop set-up, training, and orientation, to ensure alignment between solutions and organizational goals
• Data-Driven Decision Making: Utilize analytics and feedback mechanisms to continuously measure and improve learning effectiveness, adjust programs, and demonstrate impact on key objectives – new hire engagement, performance, and retention.
• Create Scalable Solutions: Design onboarding and acclimation processes and solutions that are scalable and adaptable across various teams, locations, roles within the organization
• People Leadership: Sets goals, provides direction, and provides coaching and feedback to helps team members (direct/matrix) develop and achieve results.
• Strategic Transformation Leadership: Develop and execute a strategic vision for transitioning from traditional onboarding approaches to a modern, associate experience centric model that enhances engagement and retention and accelerates new hire acclimation and impact, while ensuring buy-in from all levels of the organization to facilitate smooth transitions to new practices.
• Compliance Management: Keep abreast of legal requirements and industry best practices to ensure compliance.
  
  

Qualifications

• Proven experience managing and transforming modernizing new hire onboarding programs in dynamic large organizations
• Strong analytical skills with experience using data to measure and enhance program effectiveness
• Outstanding communication and collaboration skills with ability to work cross functions and influence stakeholders at all levels
• Detail-oriented and able to maintain high levels of accuracy in documentation.
• Strong knowledge of HR best practices, onboarding processes, and employment laws.
• Creative and forward-thinking mindset
• Strong program management skills
• Demonstrate strong agility and bias for action
• Knowledge of HRIS and other commonly used onboarding software.
  
  

Preferred

• Experience with Workday and leveraging its capabilities to support new hire onboarding
• Experience in a dynamic organization in which contact center employees are a core component
  
  

Annual Salary

$91,225.00 - $172,200.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
  
  

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.