Customer Service Specialist

Position: Customer Service Specialist

Location:Santa Ana,CA

Description

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring a positive customer experience by providing top-notch assistance and resolving inquiries efficiently. You will serve as the primary point of contact for our valued customers, helping them with their questions, concerns, and product-related issues.

Department Consider Posh Pro Employment Type Full Time Location Santa Ana, CA Workplace type Onsite Compensation $45,500 - $62,500 / year

Key Responsibilities

• Handle customer inquiries across various communication channels (phone, email, live chat) in a professional and timely manner.
• Assist customers with product information, order status, and troubleshooting issues related to our services and products.
• Resolve customer complaints effectively and efficiently, aiming to ensure customer satisfaction while adhering to company policies.
• Document customer interactions and transactions accurately in our CRM system to ensure proper follow-up and record-keeping.
• Provide feedback to management on recurring issues and customer trends to help improve products and services offered.
• Collaborate with other departments as necessary to fulfill customer needs and address concerns effectively.
  
  

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Proven customer service experience, preferably in a fast-paced environment or related field.
• Strong problem-solving abilities, with a proactive approach to resolving customer issues.
• Familiarity with CRM software and Microsoft Office Suite is preferred.
• Ability to multitask and manage time effectively in a high-demand environment.
• Empathy and patience when dealing with frustrated or upset customers, with a focus on providing solutions.
  
  

Benefits

• Competitive Salary
• Flexible Work Schedule
• Paid Time Off (PTO)
• Health & Wellness
• Professional Development
• Employee Discounts
  
  

About Exchangadisc

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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