Customer Service Specialist
Hustle Notice Biz
Date: 2 weeks ago
City: Santa Ana, CA
Salary:
$45,500
-
$62,500
per year
Contract type: Full time
Position: Customer Service Specialist
Location:Santa Ana,CA
Description
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring a positive customer experience by providing top-notch assistance and resolving inquiries efficiently. You will serve as the primary point of contact for our valued customers, helping them with their questions, concerns, and product-related issues.
Department Consider Posh Pro Employment Type Full Time Location Santa Ana, CA Workplace type Onsite Compensation $45,500 - $62,500 / year
Key Responsibilities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Location:Santa Ana,CA
Description
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring a positive customer experience by providing top-notch assistance and resolving inquiries efficiently. You will serve as the primary point of contact for our valued customers, helping them with their questions, concerns, and product-related issues.
Department Consider Posh Pro Employment Type Full Time Location Santa Ana, CA Workplace type Onsite Compensation $45,500 - $62,500 / year
Key Responsibilities
- Handle customer inquiries across various communication channels (phone, email, live chat) in a professional and timely manner.
- Assist customers with product information, order status, and troubleshooting issues related to our services and products.
- Resolve customer complaints effectively and efficiently, aiming to ensure customer satisfaction while adhering to company policies.
- Document customer interactions and transactions accurately in our CRM system to ensure proper follow-up and record-keeping.
- Provide feedback to management on recurring issues and customer trends to help improve products and services offered.
- Collaborate with other departments as necessary to fulfill customer needs and address concerns effectively.
- Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Proven customer service experience, preferably in a fast-paced environment or related field.
- Strong problem-solving abilities, with a proactive approach to resolving customer issues.
- Familiarity with CRM software and Microsoft Office Suite is preferred.
- Ability to multitask and manage time effectively in a high-demand environment.
- Empathy and patience when dealing with frustrated or upset customers, with a focus on providing solutions.
- Competitive Salary
- Flexible Work Schedule
- Paid Time Off (PTO)
- Health & Wellness
- Professional Development
- Employee Discounts
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
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