Customer Service & Technical Support Specialist

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

Customer Service & Technical Support Specialist

Are you a tech-savvy individual with a passion for helping people? We're looking for a full-time, on-site Customer Service & Technical Support Specialist to join our team in Port St. Lucie, Florida!

In this customer-facing role, you'll be the first point of contact for our valued clients, providing friendly and efficient support. You'll work Monday through Friday, 8:30 AM to 5:00 PM.

What you'll do:

• Answer incoming phone calls with a helpful and professional demeanor.
• Manage and resolve support tickets efficiently.
• Add and update customer information within our CRM system.
• Assist with the setup and configuration of various CRM aspects.
• Help the production team by adding courses to our Learning Management System (LMS).
  
  
  

What we're looking for:

• Exceptional customer service skills – you're friendly, well-spoken, and enjoy interacting with people.
• Strong IT skills and a solid technical acumen.
• CRM experience is a must.
• Extremely organized with a keen attention to detail.
• A quick learner who can synthesize information effectively.
  
  
  

If you're a problem-solver with excellent communication skills and a knack for technology, we want to hear from you!