Family Week Care Coordinator

Rimrock


Date: 9 hours ago
City: Billings, MT
Contract type: Part time
Description

Family Week Coordinator

Department

Residential

Positions Supervised

None

Immediate Supervisor

Chief Behavioral Health Officer

Status

Non Exempt

Job Summary

Coordinates Family Week for all clinical programs. Provides family related outreach and education to the community. Conducts orientation for family week. Conducts and coordinates family support group. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.

Essential Functions

  • Facilitates family members’ attendance of Family Week and coordinates family week for all programs.
  • Collects collateral information for residential/inpatient assessments.
  • Assists with intake paperwork/calls as assigned.
  • Assures records are maintained according to CARF, state and Rimrock policies and standards.
  • Meets and orients family members upon admission, obtains collateral information on admitting patients as allowed by releases.
  • Provides educational presentations as scheduled to patients and the public.
  • Attends in-service and departmental meetings.
  • Facilitates a Family Week group and other groups as assigned.
  • Facilitates Family Support Group.
  • Assist in Care Coordination and/or intake duties in other programs as assigned.

Organizational Competencies

  • Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
  • Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
  • Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.

Continued on Back JD-1649, Rev01.20.25

  • Flexibility – Adapts rapidly to changing work demands and priorities.

Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations

  • Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
  • Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
  • Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
  • Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
  • Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

EDUCATION/TRAINING: High school diploma, two years of higher education or four years of related work experience, CPR and First Aid Certification.

SKILLS: Communication; ability to take direction and work adjunctively with therapeutic team; provide empathy and possess a knowledge and compassion of patients with addiction and implement positive reinforcement of patients. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.

Physical Demands

Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS:

Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily in main facility.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume