Field Consultant, Automotive Services (55514)
AAA Northeast
Date: 6 hours ago
City: Hamden, CT
Salary:
$60,000
-
$67,500
per year
Contract type: Full time

Description
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
In this role, you will represent the interests of AAA within our road service contractor network and play a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in an assigned territory. In this role you will travel extensively across an assigned local territory, traveling 3 – 5 days/week during core business hours.
Schedule: Monday - Friday 8:30-5pm.
What You Will Do
Education
High School Diploma or GED Required and Bachelor's Degree in Business concentration preferred, or 6-8 years of additional relevant experience.
Experience
Ideal relevant experience includes: Automotive industry, logistics, and/or franchise business management, account management, sales background, customer service, performance management, and use of financial & performance metrics.
Licenses and Certifications
Valid driver’s license required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
- Location: This role will support our operations in the following counties in NEW YORK: Putnam, Dutchess, Orange with possible coverage in Ulster County. Travel throughout this territory is required three plus days per week (during business hours). Please consider this in relation to your home location when applying. **
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
In this role, you will represent the interests of AAA within our road service contractor network and play a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in an assigned territory. In this role you will travel extensively across an assigned local territory, traveling 3 – 5 days/week during core business hours.
Schedule: Monday - Friday 8:30-5pm.
- Location: This role will support our operations the following counties: Putnam, Dutchess, Orange with possible coverage in Ulster County. Travel throughout this territory is required three plus days per week. Please consider this in relation to your home location when applying.
What You Will Do
- Build and maintain relationships between our road service Contractor network, the Club (AAA) (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
- Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
- Develop action plans to ensure minimum facility requirements and AAA standards are met.
- Analyze territory performance and seasonal resource requirements to ensure service levels are met.
- Manage new contractor process, including recruitment, screening, selection, and onboarding.
- Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
- Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
- Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
- Research industry best practices and technologies and share with peers and contractors.
Education
High School Diploma or GED Required and Bachelor's Degree in Business concentration preferred, or 6-8 years of additional relevant experience.
Experience
Ideal relevant experience includes: Automotive industry, logistics, and/or franchise business management, account management, sales background, customer service, performance management, and use of financial & performance metrics.
Licenses and Certifications
Valid driver’s license required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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