Call Center Agent

Job Title: Call Center Agent

Location: Toledo, OH

Department: Customer Service

Job Overview

We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. In this role, you will be responsible for addressing inquiries, resolving issues, and delivering information about our products and services.

Department Core Call Inc Employment Type Full Time Location Toledo, OH Workplace type Onsite Compensation $17.25 - $25.00 / hour

Key Responsibilities

• Handle incoming calls and respond to customer inquiries promptly and professionally.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues with empathy and effective solutions.
• Document interactions and maintain detailed records of customer communications.
• Perform follow-up calls as necessary to ensure customer satisfaction.
• Collaborate with team members and other departments to enhance service delivery.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education or certifications are a plus.
• Proven experience in a customer service or call center role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with professionalism and care.
• Proficiency in using computer systems and call center software.
  
  

Benefits

• Competitive salary and potential bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive team environment.
  
  

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today’s competitive landscape, your customer’s experience is key to building lasting relationships, fostering loyalty, and ensuring growth.

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