Leasing Specialist

Do you want to work for a company that has a solid foundation and over 85 years of dedicated service in the South Florida community of Miami Lakes? At Graham Residential, our apartment communities are owned and operated by the same company, enabling us to offer customer service unlike any other multifamily company. While our leasing team is responsible for meeting property leasing goals, they also pride themselves in assisting residents and maintaining high resident retention levels

We are excited to announce this Leasing Specialist job opportunity with Graham Residential at New Barn Apartments. New Barn Apartments offers garden-style living in Miami Lakes. It offers one and two bedroom pet-friendly apartment homes with modern conveniences.

As a Leasing Specialist, you will promote and lease residential properties to prospective residents. Act as the face of the community while providing excellent customer service to ensure a smooth leasing process for new and existing residents. This role contributes to the growth of the community and achievement of occupancy goals.

What you will do

• Lease apartments. Specifically, effectively respond to site visits, telephone, and internet inquiries. Use product knowledge to improve and maintain closing ratios and achieve budgeted occupancy percentages.
• Follow established policies and procedures in the qualification of applicants for residency.
• Manage prospects' entire leasing processes from the initial tour to move-in day, including preparing all lease documents.
• Develop, refine, and effectively implement excellent telephone and personal sales skills.
• Maintain thorough product knowledge including Town of Miami Lakes and that of competitive communities by conducting site visits and telephone surveys.
• Respond to resident requests and work with residents to resolve issues. Follow through to ensure problem was resolved.
• Commitment to cleanliness, helping to ensure our property and units maintain a welcoming and attractive appearance
• Assist with managing the day-to-day operation of the property which may include but is not limited to:
• Opening/closing procedures (checking answering service, etc.)
• Maintaining key log and package rooms, where applicable.
• Work orders (enter it into Yardi, follow-up with residents)
• Work with Property Manager to ensure apartments are in move-in condition and property is "property inspection" ready.
• Assist with Leasing Administrative Assistant duties as needed.
• Actively participate in company training classes and meetings.
• Other duties may be assigned as needed.
  
  

What you will bring

• High School diploma or equivalent preferred
• Must have a minimum of 2 years' experience in person sales and customer service.
• Valid Driver's License required
• Professional appearance
• Basic ability to operate a computer using Microsoft Office products (Word and Outlook) and learn to use applicable division and organization specific software.
• Ability to communicate in English (bilingual with Spanish proficiency a plus)
• Knowledge of Yardi Property Management Software a plus
• Must be able to interact and communicate with individuals at all levels of the company.
• Clear and professional written, oral, and interpersonal communication skills.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks, demands, establishing priorities and meeting deadlines.
• Work requires continual attention to detail in composing, typing and proofing materials.
• Must possess the ability to conduct research and work with minimal supervision.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.
  
  

Hours of Operation

Monday, Wednesday and Friday 9am - 6pm

Tuesday and Thursday 9am -6pm or 10am to 7pm

Saturday 9am - 5pm (Must work every Saturday)

Sunday Closed

Benefits

Eligible for 20% Rental discount at any Graham Residential community, after 90 days of employment

Eligible to participate in the Monthly Bonus Program

Uniform allowances, after 90 days of employment

Paid Time Off (PTO) accrues from start date

Eligible for paid Holidays

Employer Funded Pension Plan

401(k) with company match

Medical/Dental/Vision insurance

Company paid Life Insurance, Short- and long-term disability

Miami Lakes Athletic Club discount

Select Restaurant discounts

Positive work-life balance