Systems Analyst

Description

General Code is the nation’s leading provider of Municipal Code publishing and maintenance services (codification). Our passion for excellence, our focus on client service, and an ongoing investment in our people and technology have helped us to revolutionize the codification industry. General Code offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate excellent data analysis and system integration capabilities as well as a keen desire to have a meaningful impact in a values-based, team-oriented business environment.

General Description Of Position

The Systems Analyst is an internal maintainer of General Code’s business systems. In addition to maintaining and developing the systems, the person in this role will also manage the data behind these systems and will be required to collect and analyze the data as needed.

ESSENTIAL RESPONSIBILITIES Or Tasks Performed

• Understands corporate goals, strategies, philosophy, and profitability objectives. Works within and towards those objectives.
• Obtains and maintains expert-level knowledge of the company’s business systems and data sources/structures.
• Compiles and analyzes data from internal systems in support of management decision making. Per requirements, delivers results as datasets, reports, and/or written summaries.
• Collaborates with internal General Code customers to proactively understand business system needs and develop processes around business systems.
• Directs the growth, implementation, and support of the company’s business systems - focused extensively on Microsoft Dynamics CRM – with a focus on efficiency and streamlining system usage.
• Coordinates and contributes to the migration of legacy business systems to Microsoft CRM or modern web platforms.
• Develops and maintains project plans and schedules. Communicates project priorities and status with management and stakeholders.
• Performs needs assessment and creates requirements for the internal development team in support of business systems project goals.
• Creates and maintains systems documentation for users and technical support.
• Provides escalated troubleshooting and advanced user training for internal systems.
  
  

Requirements

QUALIFICATIONS:

• 3+ years experience customizing, extending, and troubleshooting CRM systems. Modern Microsoft CRM (Dynamics 365) experience preferred.
• Experience reading and developing complex SQL queries to join and analyze disparate data sources.
• Experience developing reports and dynamic workbooks using SQL Reporting Ser vices (SSRS) and Excel.
• Microsoft Power BI experience is a plus
• SQL Server Integration Services (SSIS) experience is a plus
• Development experience using VB/VBA, MS Access, and/or other legacy technologies is a plus
• Development experience using with C#, .NET, JavaScript, and/or other modern web technologies is a plus
  
  

Key Competencies

• Strong analytical skills and project management skills
• Strong systems-thinking ability with excellent problem-solving and the ability to think “out of the box”
• Demonstrated ability to develop solutions to business problems and to articulate those clearly, both verbally and in written form
• Ability to collaborate effectively with users in all departments and at all levels
• Ability to manage multiple tasks simultaneously
• Self-motivated and able to work independently
• A strident attention to detail
• Patience and persistence
• Ability to handle pressure
• Ability to communicate effectively with users at all skill levels
  
  

Work Environment And Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and use hands/fingers to handle or feel. Employee will occasionally lift up to 20 lbs.

Management reserves the right to add or change duties and job requirements at any time.

• General Code is an Equal Opportunity Employer
  
  

ICC Family of Solutions offers a competitive starting salary and comprehensive benefits package that includes paid vacation and sick time, health/dental/vision insurance, 401k with generous company match, company paid basic life insurance, short-term and long-term disability coverage. Additional voluntary benefit offerings are available.