Director of Programs

Description

An award-winning, nationally recognized youth development program

Who We Are

ICAN is a non-profit organization that provides free, out-of-school time programs serving East Valley youth. Since its founding in 1991, ICAN has remained dedicated to its mission to provide free, comprehensive programs that empower youth to be productive, self-confident, and responsible members of the community. ICAN’s goal is to break the cycle of poverty, creating a new pathway for youth to achieve future success. We do this by providing safe, enriching programs for our children and their families, teaching youth the life skills they need now to lay the foundation for a brighter future via programs enriched with STEAM, literacy, sports, and more.

Our Culture

At ICAN, we believe every child and every family deserves access to quality childcare, keeping parents working and kids safe, and each of our team members is passionate about spreading this purpose.

You are most likely to find success at ICAN if you are:

• Eager to BLAZE TRAILS, innovate, and create impact
• Growth minded and optimistic; can BOUNCE BACK by seeing mistakes and challenges as opportunities to learn
• People-oriented, making investments every day to CULTIVATE SELF & OTHERS
• Prepared to SHOW UP & SPEAK UP by being authentic and engaged, aware of how your actions and contributions impact others
  
  

The Role

As a Director of Programs, you will oversee all aspects of ICAN’s program operations, including: staffing model, youth and client engagement, program framework and curriculum execution and program quality. You will be responsible for ensuring programs are aligned with ICAN’s strategic plan and responsive to community needs, while also growing to meet demand. You will lead and manage an effective, results oriented, and collaborative program team to ensure the highest level of program delivery. Reporting to the Chief Operating Officer, you will do this by:

Program Operational Oversight (35%)

• Maintaining ICAN’s Client Journey document to clarify activities and outcomes.
• Select curriculum, develop curriculum maps, and lead implementation, including staff training and monitoring.
• Support program managers/leads in staffing all ICAN program sites.
• Oversee and approve annual program calendars for all sites.
• Ensure youth and family engagement activities align with program goals.
• Evaluate program components and collect client feedback to drive continuous improvement.
• Conduct regular program observations to ensure consistency and quality.
• Lead program teams through growth initiatives and setbacks, troubleshooting issues early.
• Review all program incident reports, including mandated reporting of suspected abuse and neglect.
  
  

Leadership Responsibilities (35%)

• Serve as a member of the Leadership Team, contributing to organizational goals.
• Manage and monitor strategic objectives assigned by the COO.
• Advise the COO on organizational decisions affecting programs.
• Develop and monitor program team goals, ensuring accountability to targets.
• Hold regular department and 1:1 meetings with direct reports and key peers.
• Participate in organizational committees as assigned by the COO.
• Approve department expenditures and ensure budget adherence.
• Work with HR to recruit, hire, and onboard direct reports.
• Conduct annual performance reviews and implement training plans.
• Build a high-functioning team through strong communication, training, performance feedback, and proactive management.
• Stay connected with the team to anticipate opportunities and challenges (Manage by Walking Around).
• Administer corrective action and/or termination as needed.
• Keep the COO informed of departmental issues, needs, and opportunities.
  
  

Program Funding & Reporting (20%)

• Support the completion of program contracts in partnership with ICAN’s Grant Contractor.
• Ensure contract deliverables align with program design and are effectively communicated to the team.
• Track program contract deliverables and ensure compliance by assigned program managers.
• Collaborate with COO to support grant applications and funding alignment with program plans.
• Assist with program contract reporting in partnership with the Philanthropy team.
  
  

Community Partnerships & Collaborations (10%)

• Oversee partnerships requiring contracts, MOUs, and ensure expectations are communicated.
• Develop and sustain school district partnerships in collaboration with the COO.
  
  

Employee Benefits

At ICAN, we believe in investing in our employees. Our benefits package was designed to keep our employees well, happy and engaged so they can further the mission and live by our core values. ICAN offers a flexible hybrid work environment and the ability for telecommuting.

Full-Time Benefits

• 14 paid holidays each year including your birthday
• 2 paid mental health days
• 80 hours of paid time off & 40 hours of sick time
• Paid Winter Closure (Dec.24-Jan.2)
• Paid Professional Development Opportunities and Trainings
• 403b Retirement Savings Account
• Comprehensive Benefits: Medical, Dental, Vision, STD, Employee Assistance Program
  
  

Role Specific

• 40 hours a week
• Hybrid
• Requires Travel between Chandler & Mesa
• Monday-Friday 9:00am-5:30pm
  
  

Please note: that the schedule may vary to accommodate special events and other organizational needs.

Can you help us make a difference in the community? If so, we hope to hear from you.

Salary Range: $78,000-$95,000 annually, based on experience and nonprofit pay scale

Requirements

Experience/Skills

About

We care more about who you are than what you’ve done. That said, here are some highlights of the type of person and background we believe would thrive:

• Minimum of Bachelor’s Degree in related field or 8 years’ experience in non-profit program leadership
• Minimum of 5 year’s supervisory experience and staff development experience
• Prior experience in program/curriculum development
• Prior experience managing multiple sites
• Minimum of 21 years old and valid AZ driver’s license
• Proven operational excellence in driving consistency across teams
• Dependable vehicle with proof of current registration and valid insurance.
• Ability to travel between ICAN sites daily/weekly.
• Bilingual (Spanish) preferred
• Displays enthusiasm and promotes a friendly group environment
• Effectively communicates
• Passion for cultivating the full potential of others
• Demonstrate humility, respect and positivity
• Consistent ability to say what you mean and do what you say
• Committed to raising the bar every day and inspiring others to do the same
• Outgoing, people-oriented leader with uninhibited expression of friendliness
• Ability to motivate, inspire and lead others toward successful attainment of goals
• Strong desire to learn and grow