Director Operations Process Improvement

Job Summary

Are you passionate about transforming operations and building smarter, more efficient systems that drive real business impact? We’re looking for a Director of Operations Process Improvement to lead enterprise-wide initiatives that streamline our claims operations and elevate performance across the board.

In this strategic role, you’ll lead enterprise-wide initiatives to enhance the efficiency, accuracy, and regulatory compliance of claims operations. This role oversees strategic planning, execution, and measurement of key process improvement projects that directly impact provider payments, member satisfaction, process automation and the financial integrity of the organization. You’ll collaborate closely with cross-functional partners in IT, Compliance, Legal, Clinical, and Finance to align systems, workflows, and teams around best practices and sustainable operational excellence.

If you thrive in dynamic environments, have deep experience in healthcare operations and process improvement, and love turning complexity into clarity through innovation and leadership—we’d love to connect with you.

What You'll Do

• Develop and execute a long-term strategy for operational process improvement, aligned with organizational goals, compliance standards, and evolving business needs.
• Define and lead a multi-year roadmap of process modernization efforts including automation, standardization, and digital transformation within claims operations.
• Oversee the analysis and redesign of end-to-end claims workflows, from intake to adjudication and resolution, to reduce errors, rework, and cycle time
• Establish enterprise-level standards and controls to ensure timely and compliant claims processing across multiple products and lines of business.
• Leverage data analytics to identify performance gaps, root causes, and improvement opportunities; track KPI progress across all claims channels.
• Present dashboards and executive summaries t senior leadership, highlighting impact, trends, and future opportunities.
• Partner with teams across IT, Compliance, Legal, Clinical, and Finance to co-develop and implement scalable, compliant solutions.
• Serve as a strategic liaison for audits, regulatory inquiries, and cross-departmental improvement initiatives impacting claims.
• Drive adoption of changes through structured training, stakeholder engagement, and proactive communication strategies.
• Establish and monitor enterprise-wide claims performance indicators, benchmarking against industry standards.
• Ensure continuous feedback loops and adjust initiatives based on results and business conditions.
• Lead a team focused on process improvement initiatives, overseeing day-to-day execution, coaching, and performance development as roles and responsibilities evolve.
• Performs other duties as assigned.
  
  

What You Bring

• Bachelor’s degree in Business, Healthcare Administration, or a related field (Master’s preferred).
• 10+ years in healthcare operations or process improvement, including 5+ years in a leadership role.
• Strong understanding of the end-to-end dental claims lifecycle, including adjudication, payment integrity, and regulatory compliance (e.g., CMS, HIPAA, State Medicaid guidelines)
• Demonstrated ability to lead and develop teams, with a focus on coaching, performance management, and cross-functional collaboration
• Advanced analytical and critical thinking skills to identify enterprise-level process gaps, evaluate performance trends, and develop data-driven strategies to optimize claims operations.
• Deep knowledge of process improvement frameworks such as Lean, Six Sigma, or similar methodologies; proven experience leading large-scale initiatives that improve efficiency, accuracy, and compliance.
• Strong understanding of the dental insurance industry, including claims adjudication processes, regulatory requirements, and payer-provider dynamics.
• Demonstrated success in leading cross-functional process improvement programs from planning through execution and sustainment, with a focus on achieving measurable results and ROI.
• Ability to thoroughly document business processes and develop business requirements through cross-functional collaboration to optimize and automate processes.
• Experience with Conduent/HSP Administrative platforms preferred.
  
  

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

Our first-class benefits package supports employees and their dependents with:

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.
  
  

Compensation

In the spirit of pay transparency, the base salary range for this position is $150,000 - $180,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.

Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.

Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications

Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.