Triage Specialist, Medical Assistant

Description

Work Location: 1660 Feehanville Drive Suite 200 Mount Prospect, IL. 60056

Full Time; M-F

No nights, weekends, or observed holidays at this time!

We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Health savings account
• Paid sick time
• Paid time off
• Paid holidays
• Profit sharing
• Retirement plan
  
  

General Summary

This role involves primarily phone and desk work, with no in-person patient interactions. Responsibilities include refilling medications, answering nursing questions, fielding nursing calls and tasks, pre-certifying some imaging, and completing FMLA paperwork, among other tasks as assigned.

The primary focus of a Triage Specialist, MA Certified is to ensure that the patients who are most in need of care receive it first and that other members of the care team are ready to begin treatments as quickly as possible to ensure quality care.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities Include But Are Not Limited To

• Assigns a triage priority based on observations and available information.
• Initiates diagnostic and therapeutic measures as indicated by standing protocols.
• Calls for crisis intervention if appropriate.
• Responds to phone calls for test results, medication refills, postop instructions, answers general questions.
• Communicates and acts as liaison with patients, family, and health professionals in a manner that respects confidentiality and dignity.
• Coordinates the needs of the patient with supporting departments and assists in solving problems related to the welfare of patient and staff.
• Keeps appropriate logs regarding medications noting expiration dates.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.
  
  

Certifications, Licensures Or Registry Requirements

• BLS certification required, ACLS preferred.
• Medical Assistant Certification or Registration preferred.
  
  

KNOWLEDGE | SKILLS | ABILITIES

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong problem-solving skills.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Complies with HIPAA regulations for patient confidentiality.
• Must be able to make good professional decisions quickly despite stressful atmosphere.
  
  

Education Requirements

• Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements).
  
  

Experience Requirements

• 3 years' related medical and critical/emergency care experience required.
• Triage experience preferred.
  
  

Required Travel

• N/A
  
  

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%