Office Assistant - In-Home Care Agency

Objective

The Office Assistant is expected to perform a variety of clerical and administrative duties, as well as taking open shifts and call outs. The Office Assistant supports our Admin. team, Care Professionals, and Clients in a variety of ways to provide the highest quality service.

Work Schedule

The Office Assistant will be available to work each Friday-Monday from 8-5 daily, or as needed to fill an open shift or call out between the hours of 8am-8pm Friday-Monday.

Primary Responsibilities

• Reflect the values of Smith Family Senior Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care Franchise)
• First in office to go to shifts when we have a call-out or open shift that we’re not able to fill
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Enter and maintain accurate client and Care Professional records in the operating system
• Communicate client and Care Professional concerns or problems with General Manager or other Administrative staff members as appropriate
• Conduct On-Site Reviews of Care Professionals
• Conduct introductions between Clients and Care Professionals as needed
• Help maintain Care Professional and Client files
• Pull inactive Client and Care Professional files; scan & upload.
• Easily multi-task in a fast paced office setting
• Assist with stuffing, mailing, scanning, and faxing as needed
• Help Office Coordinator keep office clean and disinfected, including taking out trash and recycling
• Ensure Home Instead standards are met and upheld
• Assist with problem resolution with client and Care Professional issues
• Demonstrate open and effective communication with General Manager, Administrative staff, Care Professionals, and Clients
• Help with scheduling as needed
• Meet weekly with the General Manager for a One on One.
• Maintain regular attendance at the office to execute job responsibilities
  
  

Secondary Responsibilities

• Run errands as needed
• Participate in quarterly Care Professional meetings
• Perform any and all other functions deemed necessary
  
  

Education/Experience Requirements

• High school graduation or the equivalent
• A minimum of 1 year office experience
• Have a valid HCA or CNA license, or have been licensed previously
• A desire to enhance the lives of aging adults and their families in our community
• Must possess a valid driver’s license
  
  

Knowledge, Skills And Abilities

• Must have an understanding of and uphold the policies and procedures established by Smith Family Senior Care (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have computer skills and be proficient in Word and Excel
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must present a professional appearance and demeanor
• Must be able to operate office equipment
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
  
  

Your employer is Smith Family Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Benefits

• Initial Training Costs for HCA certification if needed
• WA Paid Family and Medical Leave
• SIMPLE IRA 3% employer match
• Paid travel time and training hours
• Paid Time Off
• Medical, Dental and Vision Insurance benefits
• Employee Assistance Program