Account Manager

About the Role

OpenLoop is looking for an Account Manager to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for building and maintaining strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals for areas of upselling and cross selling.

What You'll Do

• Build and maintain strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals. Make recommendations such as website optimization, marketing activation, and revenue generation.


• Track client performance metrics, identifying opportunities for improvement and proactively addressing any challenges.


• Work closely with individual clients and internal Marketing SME to ensure client offering is optimized and increase in revenue. 


• Identify and promote additional services or features that align with client objectives, helping to expand account value.


• Act as a trusted advisor, quickly resolving client issues and ensuring a positive experience.


• Partner with internal teams (sales, product, customer support, etc.) to communicate client feedback and advocate for their needs.


• Provide regular updates and reports to clients and stakeholders, showcasing the impact of our solutions on their operations.


• Other duties as assigned.

Who You Are

• Bachelor’s degree in Business, Healthcare Management, or a related field.


• 3 –5 years of experience in account management, client success, or a related role, ideally within a startup or healthcare/telehealth setting.


• Strong communication and interpersonal skills with a client-first mentality.


• Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.


• Proficiency with CRM tools and account management software (e.g., Zoho, Salesforce, HubSpot).


• Analytical mindset with a results-oriented approach to solving problems.


• Knowledge of telehealth, healthcare systems, or SaaS solutions.


• Local to the Des Moines, IA area (Onsite 5 days a week).

Remote Salary Range: $60,000 USD - $90,000 USD

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans


• Flexible Spending/Health Savings Accounts


• Flexible PTO


• 401(k) + Company Match


• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.