Property Management Administrative Assistant (PMAA)

Description

Empire Property Management Group is looking for a skilled Property Management Administrative Assistant to join our team. Empire Property Management is a locally owned and operated company located in the Lehigh Valley. Our core business is the rehabilitation of Investment properties, both Residential and Commercial. If you are a driven Property Management Administrative Assistant, enjoy working with a dynamic team, and love what you do, then WE WANT YOU!

This role requires both in-office and on-site work, with availability Monday-Friday from 8:30-5p, and occasional evenings and weekends as needed.

Job Details

• Monday-Friday 8:30a - 5p, evening and weekend availability as needed
• Compensation Range - $20-$25
• In-office and on-site
  
  

Benefits

• Full-Time Employment
• Consistent and Steady Work
• Health Benefits- Medical, Dental, Vision
• Employer contribution to medical benefits
• 401K with employer match
• Life Insurance paid by the employer
• Paid Time Off and 7 paid Holidays
• Advancement Opportunities
  
  

PMAA Duties Include

• Administrative Support: Provide efficient and timely administrative support to the entire team, ensuring smooth and effective operations.
• On-Site Responsibility: Provide out-of-office customer service support in property management, addressing tenant and owner-related inquiries to ensure needs are met and that business operations align with service standards
• Document Preparation: Create, review, and distribute various documents essential for property management, such as reports on delinquency, marketing materials, and lease renewals.
• Recordkeeping and Inventory: Assist in maintaining accurate records, inventory, and paperwork essential to the role.
• Communication Management: Promptly respond to all incoming phone calls, emails, and texts, demonstrating excellent communication skills and professionalism.
• Customer Service: Provide exceptional customer service to the team, tenants, and clients, ensuring a positive experience for all stakeholders.
• Task Coordination: Effectively coordinate daily activities based on business priorities and requests, demonstrating a high level of organizational skills.
• Problem Resolution: Demonstrate efficiency and dependability in resolving tasks and addressing problems as they arise.
• Managerial Communication: Keep managers informed of operational efficiencies and potential challenges, fostering open communication.
  
  

Requirements

Required Education and Experience:

• At least one year of experience in property management or a related industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and meticulous attention to detail.
• Excellent time management skills, with a proven ability to meet deadlines.
• Strong interpersonal skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to thrive in a high-paced work environment.
• Proficient in Microsoft Office Suite, Google Work Space or related software.
• Must be able to effectively communicate in English for business purposes.
  
  

Preferred Education And Experience

• Proficient in Appfolio Property Management Software.
• Bilingual is a plus
• One to two years of additional property management or related industry experience.
• Bachelor’s Degree in Business Administration, Management, or a related field is preferred, we recognize that relevant experience can be equally valuable. So while a higher level of education is preferred, we are open to candidates with a proven record of success and expertise in our, or related fields. We believe that hands-on experience is a key indicator of a candidate's ability to excel in this role.