Staffing & Development Program Manager - Kent, WA

Changing Lives Shaping The Future

Staffing & Development Program Manager

Job Title: Staffing & Development Program Manager

Yearly Salary: $77968.80

Job Status: Full Time

Work Base: Kent, WA

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits We Provide

• Medical, Vision and Dental Insurance
• Voluntary Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
• Accrued Paid Time Off
• Unlimited Peer Referral Program
• On-Demand Pay!!
• Working Advantage employee discount program
• Health Savings Account (HSA)
• Flexible Savings Account (FSA)
• 401(K)
• Capella University Discount
  
  

Summary

The Staffing & Development Program Manager plays a critical leadership role within the Supported Living Services division. This position is responsible for enhancing staff scheduling, development, training, and branch operations. They serve as a key support to Site Supervisors by assisting with staffing coverage, onboarding, peer coaching, and compliance oversight.

Essential Duties And Responsibilities

Staffing & Program Oversight

• Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance.
• Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave.
• Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires.
• Assist in coordination of ISS funding utilization and reporting.
• Provide on-call support and respond to program needs during staffing shortages or emergencies.
• Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes.
• Serve as On call support as required.
• Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations.
• Serve as a member of the agency's management team.
• Other duties as assigned.
  
  

Recruitment & Onboarding

• Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles.
• Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards.
• Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.)
• Work with the Training team to ensure that training is in compliance with staff within their branch.
  
  

Training & Development

• Facilitate peer coaching for new employees and help develop a strong internal mentorship culture.
• Support Site Supervisors with training implementation and monitoring staff development progress.
• Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed.
• Promote continuous learning and act as a training liaison for state-mandated programs.
  
  

Administrative & Compliance Responsibilities

• Review and ensure compliance with monthly payroll reports including staff hours and mileage.
• Maintain strong working knowledge of Washington Administrative Codes (WACs), DSHS policies, and other regulatory standards.
• Ensure residential programs are in compliance with all local, state, and federal regulations.
• Participate in internal audits, external monitoring, and quality assurance activities.
• Attends Client Care Team weekly.
  
  

Team & Client Support

• Attend and contribute to team meetings, staffing discussions, and client planning meetings.
• Communicate and coordinate with external agencies and community partners to support client services.
• Model person-centered thinking and ensure clients are treated with dignity and respect at all times.
• Actively promote client inclusion and empowerment within their homes and community.
  
  

Minimum Qualifications

• Must be 21 years of age with High School Diploma or GED Equivalent required.
• Must have a fingerprint and criminal clearance prior to starting.
• Experience working with DDCS/RCS, policies and procedures and working with IDD clients
• Two years specialized training emphasizing Social Services, at least three years’ experience working within a business, social services, or educational setting.
  
  

Licensing Requirements

• Must pass a Washington State background check
• WA Driver License and WA Auto Insurance
• Must be able to obtain an NAR within 90 days of hire.
• First Aid/CPR Certified (within 120 days of employment, training can be provided)
• Blood Borne Pathogen (within 120 days of employment, training can be provided)
• Need to obtain CPI Blue Card
  
  

Ongoing Eligibility Qualifications

• Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
• Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.
• Complete a minimum of 12 hours of continuing education annually.
  
  

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

Providing Excellent Support and Advocacy