Clerk Typist LTE

General Overview of Position

Work Schedule

Monday - Friday

20-25 hours minimum per week

Under general supervision, provides moderately complex, specialized clerical support to the Assessing Department. Knowledge of the department, telephone etiquette, and excellent keyboard skills are critical to this position. Duties include a variety of clerical tasks and/or responsible public contact work. Performs other work as requested or assigned. Incumbent may have the opportunity to develop additional expertise in assigned areas.

Example of Duties & Responsibilities

• Answers telephone and receives inquiries and/or complaints, providing information based on knowledge of the Assessing department practices, or referring callers to appropriate personnel, as necessary; routes messages for Department personnel, as necessary;
• Greets citizens, visitors or customers and provides customer service; provides specific information and assistance related to the Assessing Department.
• Utilizes computerized data entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary.
• Types material from typed or handwritten copy, which requires the use of a variety of standardized formats for preparing correspondence, reports, schedules, records, minutes, etc.; assumes responsibility for the correctness of spelling, punctuation, grammar, and format.
• Opens, sorts & distributes mail.
• Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines and in accordance with established goals and objectives.
• Maintains filing system of correspondence, forms, reports, and records.
• Operates automated office equipment including photocopier, computer and printer.
  
  

NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above, if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification. This classification specification does not create an employment contract between the City and the employee and is subject to change by the City as the needs of the City and the department change over time.

Requirements

Education, Training and Experience:

• High school diploma or GED.
• Supplemented by a minimum of one (1) year of general clerical experience, including computer operations and customer service, or an equivalent combination of training and experience.
• Must have keyboard skills with proficiency and speed with a varied range of computer application programs.
• Must be able to type at a rate consistent with departmental needs
  
  

Knowledge, Skill, And Ability Requirements

• Knowledge of departmental and municipal rules, regulations, policies, and procedures.
• Knowledge of modern office terminology, methods, practices, and procedures.
• Skill in the operation of modern office equipment.
• Ability to understand and follow complex oral and written instructions.
• Ability to establish and maintain effective working relationships with fellow employees, superiors and the general public.
• Ability to interpret and apply established policies and procedures.
• Ability to communicate information tactfully and impartially.
• Ability to maintain complex records.
• Ability to develop, install and communicate clerical procedures from general instructions.
• Ability to handle reasonably necessary stress.
  
  

Physical Requirements

• The task involves some physical effort, i.e., some standing and walking, or frequent light lifting (5 - 10 pounds); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
• The task may involve extended periods of time at a keyboard.
  
  

Environmental Requirements

• The task is regularly performed without exposure to adverse environmental conditions.
  
  

Method of Selection

Applicants' education, training and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills and abilities. Appointment will be made in accordance with City policy, Civil Service Ordinance and Rules and Regulations, and the Labor Agreement with the most senior interested applicant meeting the experience and training requirements being appointed.