Loss Mitigation Specialist

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

Loss Mitigation specialists will have skills and techniques relative to the collection of past-due GSA residential mortgage loans, for the purpose of reducing delinquency. All employees of MSF are expected to provide quality customer service and maintain high ethical standards when servicing our clients.

Essential Duties: In addition to related job duties as assigned, this position will:

• Default services policies and procedures outline by Mortgage Solutions Financial.
• Contacts borrowers with delinquent mortgages, using all attempts to cure the delinquent accounts through the use of loss mitigation or other work-out options.
• Maintains and documents MSP loss mitigation workstation.
• Review and determine best work-out options based on financial statements.
• Recommends specific lost mitigation and/or work-out proposals to the Director of Default.
• Corresponds with GNMA/FHLMC/FNMA, brokers, agents, and attorneys regarding short-sale and/or settlement offers on the borrowers’ property.
• Performs such other duties as may be assigned by Loss Mitigation Supervisor or other management.
• Regular, reliable and predictable attendance is an essential function of this position.
• Resolves customer inquiries and issues through phone, email, and chat interactions.