Campus Manager

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is looking for a Critical Operations Campus Manager to support a data center campus. As a leader in STACK’s Critical Operations team, the Campus Manager must possess an elite level of knowledge and will be responsible for assisting the Director and/or VP of Critical Operations in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The Campus Manager is responsible for all operational aspects and uptime of the data centers on campus. They will also be focused on implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. The Campus Manager will report to the Director or VP of Critical Operations. All campus data center operations staff will be part of the Campus Manager’s organization.

The Campus Manager is responsible for the implementation of the Data Center Operations Program at their campus and is responsible for employee training and ensuring all staff are adequately qualified to perform their duties. Holding regular team meetings and individual 1:1’s are required.

The Campus Manager will develop and maintain CAPEX and OPEX budgets at the campus level. They will also be responsible for project execution and management including developing scopes, obtaining proposals, creating purchase requisitions, and ensuring invoices are routed properly.

Essential Functions

• Lead and implement a culture of always working safely across all STACK data centers.
• Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Function as a client liaison and advisor for all campus level activities.
• Advise the Director and/or VP of Critical Operations of the status of the campus level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Assessing, recommending, and implementing campus level efficiency projects and maintaining overall campus design PUE.
• Ensure the STACK preventative and predictive maintenance program is executed.
• Training and mentoring of Assistant Critical Operations Managers and Critical Operations Technicians.
• Negotiate and manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Campus budgeting and forecasting for both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard campus evolutions, etc.
• Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
• Develop and maintain individual training plans for each employee in line with the STACK training and development program.
• Lead incident reporting and root cause-analysis processes to deep dive into abnormal occurrences within the data center.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage campus audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, client-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Navigate and utilize CMS, EPMS, and BMS systems.
• Provide day-to-day exceptional client service and support.
• On-call availability is required to respond to emergency situations at the data center.
• Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.
  
  
  

Competencies

• Excellent written and verbal communication skills.
• Ability to handle a multitude of tasks and work well in stressful situations.
• Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but are not limited to: UPS, Transformers, PDU’s, RPP’s, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems.
• Expert knowledge of NFPA70e, NFPA72, NFPA25 and compliance issues as well as building codes regarding fire life safety.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based campus monitoring systems.
• Experienced in the design, construction, and commissioning of critical systems and buildings.
• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.
• Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
• Experienced people manager.
• Exceptional leadership skills.
• Operate hand and machine tools.
• Operate basic electrical tools.
• Must be a team player.
  
  
  

Must-Have Qualifications

• Minimum of 8-10 years’ experience in a data center or other related mission critical operations role.
• Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries.
• Experience working with various Microsoft office applications and other database software.
• 5-7 years’ experience in administering and managing facility preventative maintenance programs.
• 5-7 years’ experience in vendor and project management.
• Experienced people manager, as the expected span of control for this position will range from 4-8 direct reports with a total team size of 15-30 people.
  
  
  

Preferred Education And Experience

• Military Engineering Operations
• Bachelor’s Degree or equivalent work experience
  
  
  

Additional Eligibility Requirements

• Ability to sit or stand for long periods of time.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, climb stairs, balance, stoop or kneel, talk and hear.
• Must be able to lift and/or move up to 25 pounds.
• Ability to reach with hands and arms.
• Ability to see at close range.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
  
  
  

THE DETAILS:

• Location: Portland, Oregon
• Travel: Minimal travel expected for this role
• Compensation: $175K - $195K plus 20% discretionary bonus
• Must be eligible to work in the United States
• Must pass comprehensive background screening
  
  
  

THIS MIGHT BE RIGHT FOR YOU IF:

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
  
  
  

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.
• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
• We’re growing – this is a great time to join and make an impact!
  
  
  

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Note to external agencies: we are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to stack infrastructure will not be accepted or considered as a submission without a signed agreement in place.

- VR1