Analyst, Business Intelligence (Food & Beverage)

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Advance decision-making quality across the business organization in partnership with our concessionaire through strategic analysis. Execute and improve both organizations’ critical analytics functions (e.g., product development/pricing/analysis/profit margin, data management, business intelligence, inventory management). Partner with Guardians and Concessionaire relevant departments to develop and implement descriptive, predictive, and prescriptive analyses that support Strategic Priorities across each organization.

Responsibilities & Duties

• Improve and maintain critical business functions including, but not limited to, pricing of all products, sales- and transaction-level forecasting, business reporting (Tableau), fraud alert/monitoring, and customer behavior modelling.
• Enhance back-end commissary operational efficiencies by leveraging location-level transaction and inventory data
• Maintain excellent documentation and communication both within the Guardians and in partnership with the Concessionaire to generate buy-in and long-term stability of core processes.
• Coordinate with Guardians and Concessionaire market research functions to develop ongoing research initiatives that inform strategic decisions, including price sensitivity surveying.
• Analyze and present data from sources including ticket sales, food and beverage sales, survey responses, and employee hiring for applications such as ticket offerings, budget planning, and Game Day operations for both the Club and Concessionaire.
• Translate data into digestible and informative business intelligence dashboards in Tableau, aligning dashboard design with organizational standards for cross-product consistency.
• Approach business challenges and questions from a quantitative and analytical perspective, using data to identify process improvements and develop clear recommendations.
• Synthesize and communicate actionable insights through written, visual, and interactive mediums.
• Drive data classification, accuracy, and accessibility to enable greater analytics efficiency.
• Maintain a cadence of reporting between DNC and Club to ensure performance of food and beverage is being communicated often and transparently.
• Track new concepts, menu items and initiatives to judge impact and recommend insight-based continuation/cessation.
• Answer all ad-hoc Club queries related to food and beverage in a timely manner.
• Work with client on promotions and sponsorships, providing information to judge impact for fans and financials.
• Gather and disseminate best practices from concessionaire and MLB.
  
  

Education & Experience Requirements

• Bachelor’s degree in Business Analytics, Economics, Statistics, Computer Science, Data Science, or other relevant field (economics, mathematics, operations research, information science, etc.) is required.
• Minimum of 1-3 years internship or work experience.
• Knowledge of Microsoft Office, SQL, and R (or equivalent). BI presentation software (Tableau, Tibco, QlikView, PowerBI etc.) are a plus.
• Experience using quantitative tools and analytic methods in a professional setting for functions such as financial modelling, survey data analysis, product design, pricing, impact forecasting or organizational decision making preferred.
• Demonstrated ability to independently drive projects and deliver superior results.
  
  

Role Requirements

• Leadership skills that show the ability to identify and communicate priorities, work cross-departmentally on projects, develop interpersonal relationships, and produce positive results.
• Robust reasoning, problem-solving, conflict-resolution, and communication skills at tactical and strategic levels.
• Passion for the Guardians’ brand.
• Excellent analytical skills to be able to think about problems and solutions in an effective manner.
• Ability to be self-driven and seek out where improvements are needed in the food & beverage and merchandising.
• Passion for learning new skills and concepts.
  
  

Organizational Requirements

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationships with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
  
  

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.