Customer Service Officer

Job Description

**Job Description**

We are currently seeking a dedicated and professional **Customer Service Officer** to join our team in Austin, TX. This role involves managing client inquiries, supporting internal teams, and ensuring a smooth, responsive communication process with tenants, property owners, and partners. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a proactive mindset.

**Responsibilities**

• Respond to customer inquiries via phone, email, and in person
• Resolve issues efficiently and professionally
• Maintain accurate records of client interactions and transactions
• Provide administrative support to the property management team
• Follow up with clients to ensure satisfaction and service improvement
• Coordinate with vendors and contractors to fulfill service requests
• Assist in the onboarding of new clients and tenants
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proven experience in customer service, preferably in the real estate or property sector
• Strong communication and problem-solving skills
• Detail-oriented and well-organized
• Proficient in Microsoft Office and general CRM platforms
• Ability to handle confidential information with integrity
• Bilingual skills are a plus
  
  

Additional Information

**Benefits**

• Competitive salary ($55,000 - $60,000 per year)
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment
• Health, dental, and vision insurance options
• Paid time off and holidays
• On-the-job training and skill development