Operations Coordinator

The Operations Coordinator provides high-level administrative, analytical, and project management support to the Assistant Director and Director of Administration. The role interfaces daily with executive management, as well as departmental and agency staff. Responsibilities span professional communications, research and data gathering, executive board action preparation, operational liaison work, and development of executive-level deliverables (presentations, dashboards, briefing packets).

In this role you will:

• Serve in a support role to executive management, directors, the agency and region.
• This role wears many hats, often at the same time. The ideal applicant will show up to work every day, ready to take on new and challenging projects and initiatives that will provide meaningful support to the agency.
• Design various documents to gather information from various regional stakeholders and translate findings into briefings that inform policy.
• Draft executive board resolutions, agenda materials, and executive level communication that move projects forward.
• Facilitate communications with senior management and the Facilities, Purchasing, and Business Services teams to keep operations running smoothly.
• Executive Communications & Liaison
• Draft, proof, route correspondence, memoranda, talking points, and presentations for executive management.
• Serve as a point of contact for administrative senior management on assigned initiatives, ensuring timely, polished responses.
• Communicate concisely and effectively, both verbally and in writing, to convey complex information to diverse audiences.
• Build strong and effective relationships using a collaborative approach to problem-solving and goal achievement.
• Project & Research Support
• Design and administer stakeholder surveys, interviews, and focus groups; synthesize data into actionable briefings and visual presentations.
• Draft comprehensive studies and evaluations, analyzing data and processes for administrative senior management, to identify opportunities for improvement.
• Facilitate the planning and drafting process for monitoring of short- and long-term strategic plans.
• Analysis, Reporting & Performance Measurement
• Analyze data and information from various sources to identify and recommend issues, trends, and opportunities for improvement to department senior management.
• Prepare drafts of detailed reports and presentations summarizing findings and recommendations.
• Assist in tracking and reporting performance measures.
• Analyze, organize, and condense a wide variety of subject matter into detailed analytical reports.
• Knowledgeable of principles and practices of public administration and program management.
• Able to analyze various operational challenges and obstacles and develop practical recommendations for consideration by administrative senior management.
• Board & Committee Documentation
• Draft agenda items, staff memos, and executive board resolutions in compliance with standard agency practices.
• Create executive level presentations visually representing the data and information.
• Draft executive level communication.
• Coordinate pre-meeting packet production, distribution, and post-meeting follow-ups.
• Facilitate the implementation of policy or procedural changes, providing guidance and support for successful adoption.
• Operational & Technical Coordination
• Act as liaison to Facilities, Purchasing, and Business Services on operational requests, space planning, and other needs.
• Draft recommendations for process improvements and monitor implementation progress.
• Build and deliver executive-level presentations using various applications.
• Leverage Microsoft Office applications and other automated tools for recommendations to streamline workflows.
• Awareness of, or the ability to learn, the use of automated systems and various software solutions to perform analyses and prepare reports.
• Work in a fast-paced, deadline-driven environment with minimal direction; adapt to changing priorities and be open to innovation.
  
  

Minimum Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Communications, or related field.
• 1+ year experience.
• Demonstrated proficiency with Microsoft 365 (Excel, Word, and PowerPoint).
• Proficient writing/editing skills for executive correspondence and formal board actions.
• Ability to cultivate professional relationships and exercise discretion with sensitive information.
• Very high attention to detail.
• Open-minded, creative, and very comfortable with change.
• Able to analyze problems accurately, develop practical recommendations, and take appropriate action to resolve them.
  
  

Knowledge, Skills & Abilities

• Interpersonal: Confident facilitator comfortable engaging with various department or agency staff.
• Analytical: Able to interpret data, distill key insights, and recommend action.
• Organizational: Juggle multiple deadlines with minimal supervision; apply judgment to escalate issues.
• Technical: Rapidly learns new digital tools; champions process automation and continuous improvement.
• Communication Skills: Very competent in the ability to communicate concisely and effectively, both verbally and in writing, to convey financial and performance information to a diverse audience in reports, worksheets, and instructions.
  
  

Compensation:

• FLSA: Exempt
• Starting Salary: $70,795.00 or higher depending on skills, qualifications and experience.
  
  

Officing:

• This position offers a hybrid work option after an onboarding period of approximately 30 days.  
  
  

Benefits:

• We offer a highly competitive package of many desirable benefits to our full-time employees including:
  
  

Health/Dental/Vision/Life Insurance

• We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employee’s annual salary.
  
  

Paid Leave

• Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.
  
  

Retirement

• NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
  
  

Work/Life Balance Programs

• To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.
  
  

Professional Development

• NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement
  
  

Equal Employment Opportunity Employer:

NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.

Background Check & Drug Testing:

All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.

E-Verify:

The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.

Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.