Education Training Specialist I

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Education Training Specialist I, you will deliver select training to caregivers while creating and maintaining a positive and professional learning environment. This position sets the standards and expectations through example in their conduct, work ethic, integrity and character while motivating trainees through effective training methodologies in large groups, small groups and individual classroom dynamics. This team delivers quality Epic training to nonclinical caregivers such as environmental service, front desk, billing and hospital transfer caregivers.

This is a remote position that will meet only a few times a year in Independence. Caregivers in this position will work from 9:00am to 4:00pm Monday through Friday. During training, hours will be from 7:30am to 5:00pm.

A caregiver who excels in this role will:

• Deliver select training to caregivers while also maintaining a positive and professional learning environment.
• Set standards and expectations through example such as work ethic, conduct, integrity and character.
• Motivate trainees through various and effective training methodologies in varying group settings.
• Monitor, measure and communicate the effectiveness of these training programs.
• Document training outcomes and report issues while also assessing trainees’ abilities, skills and learning outcomes.
• Analyze post training survey data in order to improve training effectiveness.
• Conduct end-user Epic training in support of enterprise initiatives.
• Provide and conduct post training support and monitoring to expedite and ensure learning transfers.
• Provide on-site go-live support and provide on-site training to fit caregivers’ needs.
• Modify training to meet caregivers’ needs.
• Administer competency and performance-based assessment.
• Address the EPIC User Hotline and HEAT tickets while also providing and tracking resolutions.
• Provide training on Standard Operating Procedures and JCAHO standards.
• Maintain compliance and HIPPA standards.
• Conduct train-the-trainer.
  
  

Minimum qualifications for the ideal future caregiver include:

• Associate’s Degree in Education, Health Service Administration or related field OR 2 years of training experience which may substitute for the stated Associate’s Degre requirement
• 1 year of training/teaching experience
  
  

Preferred qualifications for the ideal future caregiver include:

• Certified Professional in Learning and Performance (CPLP)
• Certification/proficiency in one or more Epic applications
• 1 year of health care and/or health insurance experience
• Previous experience working with adult learners
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information and present trainings
• In some locations, ability to move up to 25 pounds of training materials
  
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.
  
  

Pay Range

Minimum hourly: $22.85

Maximum hourly: $34.85

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.