Regional Director of Operations

Location: Based out of Los Angeles, CA

Company Headquarters: San Diego, CA

Company Type: Privately Held, Select-Service Hotel Management Company

Company Overview

We are a rapidly growing, privately held hotel management company based in San Diego, CA, with a portfolio of 30+ select-service hotels across California and additional properties under development. Our portfolio includes a diverse mix of top-tier brands such as Hilton, Marriott, Hyatt, IHG, and more. We are driven by a results-oriented culture, a passion for hospitality, and a commitment to growing talent from within.

Job Overview

The Regional Director of Operations plays a critical leadership role in advancing our company’s vision across multiple hotel properties. This individual will be responsible for operational performance, talent development, strategic alignment, and delivering excellence in guest satisfaction, revenue generation, and team engagement. This position requires a hands-on, experienced leader capable of identifying challenges and implementing effective solutions across all facets of hotel operations.

Key Responsibilities

• Operational Excellence Oversee day-to-day operations of multiple select-service hotels, identifying problem areas and implementing efficient, scalable solutions and best practices.
• Leadership & Development Coach, mentor, and develop General Managers and their teams, ensuring alignment with operational standards and fostering a culture of accountability, continuous improvement, and exceptional service.
• Performance Management Analyze and manage KPIs including:
• Quality Assurance (Q/A)
• Guest satisfaction scores
• Associate engagement
• RevPAR and GOP
• Revenue and cost controls
• Cross-Functional Collaboration Partner closely with Sales, Revenue Management, Human Resources, and Accounting to ensure strategic goals are met across departments and properties.
• Interim Support & Special Projects Provide interim on-site leadership at properties when needed and manage special projects related to growth and operational transformation.
• Meetings & Training Lead monthly General Manager meetings and facilitate leadership training sessions to align teams with company priorities and encourage knowledge-sharing.
  
  
  

Key Qualifications

• Experience Minimum 5 years in a senior multi-property operations role within the hospitality industry, preferably with branded select-service hotels.
• Performance-Focused Demonstrated success in improving Q/A scores, guest satisfaction, RevPAR, and team engagement.
• Leadership Strength Proven ability to lead through influence, develop talent, and foster a culture of excellence.
• Operational Expertise Deep understanding of hotel operations, systems, and financial performance metrics.
• Technology Proficiency Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and commonly used hotel systems.
• Communication & Training Effective communicator with the ability to lead meetings, deliver impactful training, and engage stakeholders at all levels.
• Integrity & Professionalism High standards of integrity, accountability, and relationship building.
  
  
  

What We Offer

• Competitive salary and bonus structure
• Comprehensive benefits package including medical, dental, vision, and 401(k) with match
• Opportunity to grow with a rapidly expanding company across the West Coast
• Collaborative and supportive company culture with a focus on leadership development and internal promotions