Soccer90 – General Manager

Position reports to the Vice President, Merchandising

Description

Soccer90 is seeking a dynamic and experienced General Manager to lead its $2M+ multi-store retail and eCommerce soccer operation in partnership with FC Dallas. This full-time leadership role requires a strategic thinker and hands-on operator who brings a deep passion for soccer and proven retail expertise. The ideal candidate excels in team development, inventory management, visual merchandising, and data-driven decision-making. The General Manager is responsible for driving overall business performance, operational excellence, and customer satisfaction across both physical and digital channels.

Key Responsibilities

• Oversee all daily retail operations, ensuring a clean, organized, and engaging store environment.
• Monitor sales performance, KPIs, and retail trends to drive informed business strategies.
• Develop and execute profitability plans, manage operational expenses, and ensure efficient store performance.
• Lead inventory planning, purchasing, replenishment, and shrink control processes.
• Implement visual merchandising strategies to highlight featured products, categories, and seasonal assortments.
• Recruit, train, mentor, and manage retail team members; provide regular coaching and performance feedback.
• Foster a customer-first culture focused on delivering exceptional service.
• Collaborate with marketing to support in-store and online promotions, events, and seasonal campaigns.
• Prepare and analyze weekly/monthly sales reports, inventory turnover, margin data, and labor metrics.
• Identify new product opportunities based on market trends and customer insights.
• Manage scheduling and staffing in alignment with labor budgets and business demand.
• Ensure consistent execution of store opening/closing procedures and key-holder duties.
• Maintain compliance with company policies, operational guidelines, and safety procedures.
• Resolve escalated customer concerns professionally and promptly.
• Oversee Soccer90.com operations including website merchandising and digital ad campaigns.
• Stay current on soccer industry trends, key brands, product launches, and influencers.
• Build and maintain relationships with vendors to support merchandising and promotional needs.
• Support order fulfillment and customer service for eCommerce operations.
• Cultivate a positive, inclusive work culture that attracts and retains high-performing talent.
• Other duties assigned by Sr. Leadership.
  
  

Preferred Skills And Experiences

• Bachelor’s degree in Business, Retail Management, or related field preferred.
• Minimum 5 years of retail management experience with 3–5 direct reports.
• Strong leadership, coaching, and team development abilities.
• Proficient in retail analytics, budgeting, forecasting, and retail math.
• Experience with eCommerce platforms (Shopify preferred), Google Ads, and Google Merchant.
• Skilled in visual merchandising and store presentation standards.
• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail and problem-solving skills.
• Ability to work a flexible schedule, including weekends and events.
• Experience with Lightspeed Retail-X POS and NetSuite a plus.
  
  

Requirements

• Must be 18 years or older.
• Must be available to work evenings, weekends, and holidays as needed.
• 5+ years of retail experience; soccer retail experience strongly preferred.
• Self-motivated, enthusiastic, and collaborative team player.