Business Development Manager, New Sales - Business Blueprint
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Role Objective:
Global Commercial Services is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.
Expanding existing relationships is a critical function within US SME, with substantial opportunity to support our customers as they grow their businesses with access to payments and credit. In this role, the Manager of Business Development will engage small business and middle market businesses in in-depth conversations about their business objectives, business model, and funding needs. Where appropriate, the Manager will sell the Business Line of Credit to enhance our customers’ business performance.
Job Responsibilities:
- Make outbound cold calls to contact targeted small/mid-size business owners.
- Consult and cover needs of existing Amex small business customers and recommend our Business Line of Credit based on a thorough needs analysis.
- Compliantly meet and exceed quarterly and annual scorecard targets.
- Promote and maintain adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers. Be a champion of and for Compliance amongst your peers and within BBP Sales.
- Effectively manage lead portfolio & pipeline to drive acquisition of new Business Line of Credit customers and loan volume.
- Quickly become the subject matter expert on our Business Blueprint products (ie. Business Line of Credit) and continuously develop team knowledge and expertise.
- Continuously improve key selling skills, including building rapport, uncovering customer needs, handling objections, and closing sales.
- Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
- Exhibit personal excellence by consistently delivering high-quality results, demonstrating integrity and accountability, and continuously striving for improvement and professional development.
- Work from the office three days a week.
Expectations:
- Operate in a compliant and ethical manner at all times, uphold the Blue Box Values, and live the American Express Leadership Behaviors.
- Contribute to the success of Business Blueprint as a whole by being a thought leader amongst your peers.
- Become a subject matter expert (SME) on Business Line of Credit (BLOC) to best support your customers.
- Embrace a culture of feedback and coaching.
- Meet daily and monthly KPI ask, including handling/making 60+ calls per day.
- Manage a book of business, including acquisition, activation, and development of BLOC customers.
Minimum Qualifications:
- 3+ years of experience in the financial services industry, or similar highly-regulated industry.
- 3+ years of sales experience selling to SMBs preferred. Experience discussing finances with C suite.
- Track record of consistently exceeding goals in a compliant and ethical manner.
- Financial fluency and familiarity with small business cashflow needs and cycles.
- Experience adhering to compliance standards and expectations
- Positive “can-do” attitude and strong work ethic. Ability to use feedback in a positive way with personal accountability.
- Proven phone skills, ability to direct a sales conversation, effectively handle objections, and drive results.
- Demonstrate a solution-oriented mindset by proactively identifying challenges and taking innovative to suggest practical solutions that enhance team performance.
- Confident and friendly communication style.
- Bachelor’s degree in business or related field preferred.
Interpersonal skills we’re looking for:
Compliant & Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.
Empathy: Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.
Proactivity: Resourceful, grit, and a positive "can-do" attitude.
Flexibility & Adaptability: Can handle rapidly changing priorities and demonstrate resilience in the face of change.
Follow-Through: Follows through on items without being micro-managed. Takes ownership over their work and results.
Multitasking: Being able to use multiple applications at the same time to effectively resolve issues.
Communication: Excellent interpersonal communication skills and ability to work across multiple groups with ease.
This will be a Hybrid position where you will be in the office 3 days a week.
Working hours are Monday through Friday, 9-5 EST or 11-7 EST depending on your location.
Training schedule & hours may differ from working hours.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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