Project Specialist

Job Title: Project Specialist

Job Description:

Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.

Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Project Specialist, you will support the Customer Experience and Sales teams in ushering customer projects from initial request through successful completion. You will have the opportunity to support all products that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to support our customers and take the next step in their career.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
  
  
  

In this role you will get to:

• Gain in-depth knowledge of Trystar’s offerings and applications
• Work on custom solution projects, solving complex customer applications
• Manage large customer projects from initial request to successful completion
• Engage with cross functional partners to ensure successful completion of customer projects
• Establish and grow customer relationships through direct interaction and support of the Sales team
• Maintain up to date customer information and interactions in ERP and CRM
• Resolve all issues to client satisfaction or escalate to other departments for resolution as needed
• Provide effective responses to all client inquiries within same business day or notify them if not possible
  
  
  

Job Requirements:

Basic Qualifications

• Bachelor’s Degree or Technical College Degree with 5 years of customer service experience
• Project Management experience
• Experience in Sales or Customer Experience type role
• Strong written and spoken vocabulary and ability to communicate with customers
• Ability to use digital tools to capture and respond to customer requests
• Proficient in Microsoft Office 365
  
  
  

Additional Qualifications

• Experience Switchboard or Switchgear manufacturing
• Highly motivated, passionate, with exceptional written and verbal communications skills
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• High comfort level establishing and growing relationships with customers and internal partners
• Continuous improvement mindset