Call Center Representative

Job Description

**Job Description**

Nexmos Design is seeking a professional and dedicated Call Center Representative to join our growing support team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer concerns, and delivering a high standard of service with each interaction. If you are a strong communicator with a passion for helping others, we’d love to hear from you.

**Responsibilities**

• Answer inbound customer calls and address inquiries efficiently and professionally
• Make outbound calls as necessary to follow up on unresolved issues
• Accurately document interactions and update customer records in the system
• Resolve customer complaints and escalate complex issues to the appropriate departments
• Maintain a positive and empathetic attitude toward customers at all times
• Meet or exceed performance metrics related to call handling and customer satisfaction
• Collaborate with team members and supervisors to improve processes and service quality
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent (Associate degree preferred)
• Proven experience in a call center or customer service role
• Excellent verbal communication and listening skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain calm under pressure
• Basic computer literacy and familiarity with CRM software
  
  

Additional Information

**Benefits**

• Competitive annual salary ($50,000 – $56,000)
• Opportunities for professional growth and advancement
• Paid time off and holidays
• Comprehensive health, dental, and vision insurance
• Retirement savings plan
• Supportive and collaborative work environment