Customer Service Representative
StatLab
Date: 11 hours ago
City: McKinney, TX
Contract type: Full time
Job Details
Description
Description
- Customer Service
- Keys in sales orders daily with no more than 2 errors per month
- Sets up new clients as needed
- Handles exception calls as needed
- Provides support for sales reps as needed
- Standing Orders
- Sets up initial standing order for customer, as needed
- Maintains standing orders, including holds, releases, and additions
- Errors counted against metric stated in 1.1
- Exception Processing
- Processes exceptions into the Case module as needed
- Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
- Freight Claims
- Processes freight claims as needed
- Processes disputes and pursues payment from the carrier
- Files claim paperwork
- Performs in a manner consistent with company Core Values and Purpose.
- Attends all scheduled meetings, missing no more than 10% annually.
- Clocks in and out for work and lunch with no more than 1 error per month.
- Provides excellent customer service.
- Follows all OSHA and other safety guidelines.
- Actively demonstrates teamwork at all times.
- Manages any stress on the job, including but not limited to meeting deadlines.
- Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
- Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period.
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