Verification of Benefits Coordinator

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Job Type

Full-time

Description

Job Summary

The Verification of Benefits Coordinator contributes to the overall success of the Revenue Cycle/Finance Department by communicating effectively and candidly, achieving results through teamwork and employing action-oriented problem solving. This position is responsible for securing funding information for all new and recurring patients. Verification of benefits both in batch and individual interventions. VOB, Utilization Review, and Claims issues.

Essential Functions/Job Duties

• Responsible for all patients funding information both new and recurring.
• Retrieves and communicates information regarding patient benefits both written and verbal.
• Maintains Patient care databases by entering new information as it becomes available, verifying findings and reports.
• Contributes to the team by maintaining open communication and supporting various departments in developing and producing Patient required documentation or information.
• Supports Revenue Cycle Department in regard to VOB, UR, Claims collections, and appeals as necessary.
• Completes quality audits of patient account data to ensure proper Patient data.
• Travels to facilities to create financial change processes with the care teams as requested.
• Fully understand and maintain policies regarding professional ethics, including appropriate boundaries and patient confidentiality; monitor documents according to company and HIPAA policies.
• Meet quality expectations of accuracy, completeness, and responsiveness to feedback.
• Write clear and concise statements summarizing Patient’s feelings, presentation and response in clinically significant encounters.
• Model appropriate interpersonal relationships, emotional regulation, and boundaries.
• Attend and participate in assigned and required trainings, supervisions, and weekly meetings.
• Performs other related duties as assigned.
  
  

Supervision/Competency Evaluations

Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement Process, reporting,

interactions, strategic planning, outcomes, and annual competency review.

Requirements

Education

• Must hold an undergraduate degree from an accredited institution.
  
  

Qualifications

• Must hold an undergraduate degree from an accredited institution.
• Must have experience working with insurance companies performing verification of benefits
  
  

Experience

• Must have experience working with insurance companies performing verification of benefits
  
  

Special Requirements

• Patient services and building relationships.
• Strong verbal and written communications.
• Abilities in resolving conflict, coordinating, facilitating listening, scheduling, teamwork, legal compliance, medical records.
• High quality customer service.
• Ability to multitask while meeting deadlines and high-quality productivity levels.
• Flexibility and patience while championing change to improve processes, results and culture.
• Preferred candidates should have sound understanding of mental illness, co-occurring disorders.
• Proficient computer skills and ability use various software programs.
• Have a valid driver’s license in good standing and auto insurance.
• Successfully complete drug screen and comprehensive background check.
  
  

While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer’s discretion.