Inside Sales Manager

Summary

Accountable for developing/sustaining the highest possible level of customer service. This position is responsible for the the day-to-day execution of the department. Create procedures for generating quotes. Divide order entry tasks among the customer service team members. Ensure that product is delivered on time. Address Establishes and builds resolutions to customer problems. Prepare sales presentations, contracts, and proposals.

Main Duties And Responsibilities

• Ensure premier service and full customer satisfaction
• Main point of contact for designated customers.
• Build and maintain strong relationships with Customer’s point-of-contacts
• Processes quotations per customer requests
• Provides Engineering with required documentation related to customer requests
• Resolve conflicts and provide satisfactory solutions to customers in a timely manner
• Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information
• Interface between the customer and estimating department to provide necessary RFQ information
• Oversee product and service warranties to ensure customer/product resolution
• Leads and finalizes customer’s questionnaires and surveys on-time for designated accounts
• Develops positive relationships with existing, new and target customers
• Support as necessary capture order entry
• Additional Duties, as assigned
• Train, mentor, manage, customer service representatives, and support personnel.
• Allocate and delegate department responsibilities
• Assist the President in planning and establishing business objectives.
• Assist the President in determining possible courses of conduct.
• Make final decision of quotes under $2,500
• Provide actual advice to customers determining the best products for the customer’s needs
• Use discretion and independent judgment to evaluate and sign customer documents. i.e., NDAs
• Will manage the sales department along with Program Managers.
  
  

Requirements: Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:

• 5-8 years business and sales experience in a manufacturing environment
• Experience with an order entry software system.
• Knowledge of pricing strategies and demonstrated negotiation techniques
• Must have excellent written and verbal communication skills in English
• Good phone/video conferencing skills and the ability to interact professionally with others, both internally and externally
• Must have strong interpersonal skills working with internal and external customers
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to perform price comparisons that include percentage differences
• Hands-on approach. Willing to “touch” parts to ensure execution, leading by example
• Must be able, capable, and willing to troubleshoot and do problem solving to improve customer experience
• High Energy, self-motivated, self-started, team player and willingness to learn
• Ability to work in a high-concentration and fast-paced manufacturing environment
• Must applicable meet ITAR requirements.
  
  

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.