Claims Manager - Casualty

Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why Choose CIG’s Claim’s Team?

CIG claims department is here to support our insureds throughout their claims process. We work directly with our agency partners and policyholders to accomplish successful claim resolutions. Join the claims operation and you can be part of a team who provides excellent service, build relationships, and achieves successful outcomes for our clients.

Benefits

• Accrue eighteen days of Paid Time Off during your first year
• Up to eighty-seven percent of benefits covered by CIG for you and your family members
• Medical, dental, vision plans
• One hundred percent covered plans
• Basic Life & AD&D
• Employee Assistance
• Leave Management
• Long Term Disability
• Short Term Disability (Outside of CA)
• Voluntary benefit offerings
• Short-term (CA only)
• Voluntary Life AD&D self, spouse and child plans
• Flexible Spending
• Health Savings (HSA)
• Hospital Indemnity
• Accidental Injury
• Nine paid holidays, plus two floating holidays
• Above and Beyond Reward Recognition Program
• Kudos & Shout Out Points Program
• Quarterly Above and Beyond Bonus Program
• Annual Above and Beyond Bonus Program
• Competitive compensation
• Base compensation
• Salary Management Spot Bonuses
• Annual Incentive/Profit sharing program, potential payout annually based on company results.
• Discount partnerships
• Gym memberships, travel, shopping, restaurants, theme parks, and more
• Insurance Educational reimbursement and bonus programs
• Employee Referral Bonus Program
• You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
• Home and Auto Insurance Discount Program.
• Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
• Retirement savings benefit (401k and Roth + match)
• Wellness and mental health incentive programs
• Wellness platform, tools and events
• Health Savings Account – match
  

Work Environment

The Claims Manager role is a hybrid position working from either our Roseville or Bakersfield, CA office.

Job Overview

The Claims Manager is responsible for the development and performance of a casualty claims team who manage, investigate, and resolve claims of all complexities, ensuring a high-quality work product. The Claims Manager advocates for a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.

Responsibilities

• Owns the development and performance of claim team ensuring the quality, accuracy, and timely resolution of claims of all complexities including litigation. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.
• Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.
• Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds others accountable for the development.
• Monitors the performance of the team, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.
• Resolves complaints, problems, and coverage questions that are escalated from team members, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.
• Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.
  
  

Minimum Requirements

• Bachelor’s degree and 5 years claims handling experience OR 10 or more years of claims handling experience
• Must have people management experience with proven ability to lead a team
• Experience with litigation claims file handling if managing general liability claims team
• Strong communications skills both written and verbal
• An ability to quickly learn and apply acquired knowledge essential to the position
• CPCU preferred
• Must be able to travel (10% of the time)
  
  

Salary Range: $75,902 - $125,239

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.