Technical Support Specialist II
Motion Recruitment
Date: 7 hours ago
City: Allen, TX
Contract type: Contractor
Title: Technical Support Specialist II
Location: 100% Onsite - Allen, TX
Duration: 6 Months (Temp-to-Hire)
MAX Pay Rate: $25/HR
Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM
Start Date: ASAP - Candidates may have future time off planned, but extended leave or time off during the first 30 days is not acceptable.
Interview Type: Onsite interview required
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Department Overview
This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division. The team provides technical support to public safety customers, including law enforcement agencies.
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Position Summary
The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms. This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.
You will interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
________________________________________
Key Responsibilities
Must-Have Qualifications
Preferred Qualifications
Location: 100% Onsite - Allen, TX
Duration: 6 Months (Temp-to-Hire)
MAX Pay Rate: $25/HR
Work Schedule: Monday-Friday, 8-hour shifts between 7:00 AM - 6:00 PM
Start Date: ASAP - Candidates may have future time off planned, but extended leave or time off during the first 30 days is not acceptable.
Interview Type: Onsite interview required
________________________________________
Department Overview
This role supports the Mobile Video Solutions team within the In-Car Dash, Body Camera, and Evidence Management Software Division. The team provides technical support to public safety customers, including law enforcement agencies.
________________________________________
Position Summary
The Technical Support Specialist II will provide tier II technical support for proprietary software and hardware systems, including in-car dash cams, body-worn cameras, and evidence management platforms. This is a metrics-driven role requiring strong troubleshooting skills, excellent customer service, and the ability to work independently.
You will interact directly with law enforcement personnel and internal teams to resolve complex technical issues via phone, email, and remote access tools.
________________________________________
Key Responsibilities
- Provide remote technical support for proprietary software and hardware systems
- Troubleshoot issues related to networking, connectivity, and system configuration
- Install, configure, and test systems remotely
- Maintain detailed documentation in ServiceNow ticketing system
- Train customers on system usage and best practices
- Escalate critical issues appropriately and follow department procedures
- Participate in on-call rotation and monitor team chat for peer support
Must-Have Qualifications
- High School Diploma or equivalent
- 3+ years of technical troubleshooting or customer service experience
- 2+ years of networking experience (TCP/IP, VPN, VLANs, DHCP)
- Strong knowledge of Windows OS and networking protocols
- Experience with ServiceNow, Google Suite, Bomgar
- Must pass CJIS background check (fingerprint-based, all 50 states)
- Must be a U.S. Citizen
Preferred Qualifications
- Certifications: CompTIA A+, CCNA, MCSE, Linux+
- Experience with:
- Linux OS
- PowerShell scripting
- Virtualization (Hyper-V, VMware)
- HTTPS, SSL/TLS protocols
- Cellular network configuration, POE, NetCloud
- Public safety tech support (body/dash cams, evidence software)
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