Customer Service Representative

Job Title:Customer Service Representative

Location: Raleigh, NC

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with assistance and support in an efficient and friendly manner. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate, valid, and complete information by following the right processes and procedures.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies to ensure optimal service delivery.
• Work collaboratively with team members and various departments to address customer concerns.
  
  

Qualifications

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience as a customer service representative or similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service software, databases, and tools.
• Ability to multitask, prioritize, and manage time effectively.