Client Services Customer Service Manager - Customer Relations/Credit Dispute/Compliance

Aufgaben

About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
  
  

Job Overview:

Manage Client Services' daily operations, including both customer-facing and back-office functions, ensuring exceptional service delivery, regulatory compliance, and operational efficiency. Responsibilities include leading, coaching, and developing Team Leaders to effectively manage their team's performance and develop their team members, as well as serving as Vendor Relationship Owner for various Client Services vendors. Ensure the Client Services department adheres to corporate policies, procedures, and compliance standards, as well as regulatory requirements.

Responsibilities:

• Provide leadership and employee development through coaching, huddles, side-by-side assistance and training. Execute management activities, including but not limited to, performance appraisals, interviews and talent selection, productivity monitoring, developmental discussions, and disciplinary actions. Provide reward and recognition to employees. Ensure the technical training and development of team members. Provide one-on-one performance feedback on a regular basis, as well as semi-annual performance reviews. Lead team in providing quality service to internal and external customers. Manage the daily activities, schedules, and goal/performance operational objectives of the team specific to a given functional area. (25%)
• Manage daily operations to ensure operational targets are met. Responsibilities include continually tracking goal achievement and using KPI's to measure progress and steer towards implementation. Responsibilities also include strategically staffing, scheduling, and assigning workload within assigned departmental areas. (25%)
• Develop and define a realistic and comprehensive strategy for his/her own area of responsibility including but not limited to digital initiatives directly impacting their space. (20%)
• Ensure department is functioning within the parameters of all documented corporate policies and procedures and internal assessments are performed to ensure compliance, while also ensuring annual core control audits and regulatory testing are completed in accordance with regulatory requirements. (10%)
• Vendor Management including performance and compliance. (5%)
• Represent MBFS in arbitration, litigation, and various legal settlement arrangements. (5%)
  
  

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Business-General: 5 years
• Customer Service: 2 years
• Management: 2 years
  
  

Education:

High School Diploma/(GED) Is Required, Bachelor's Degree Is Preferred.

Additional Knowledge:

• 1 year of Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction Act (FACT Act)., Consumer Financial Protection Bureau (CFPB) and other regulatory agency governances preferred.
  
  

Skills:

• Analytical skill:
• Ability to integrate information from a variety of sources with varied levels of complexity.
• Facilitation skills
• e-Technologies/Web
• PC skills
• Corporate Mainframe
• Microsoft Office
• SAP
• Presentations skills
• Problem Solving skills
• Project Management skills
• Project leader
• Team member
  

Additional Skills:

• 1 year of experience required with the systems: ALFA, OnPoint, FAW
• Technical skills in credit disputes/reporting, regulatory agencies, executive-level communication preferred
  
  

Recommended Prerequisites:

• Customer Service Manager
• Operations Supervisor
  
  

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: [email protected]

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