Learning & Development Specialist

The Learning & Development Specialist plays a key support role in helping to coordinate and deliver engaging training experiences for hotel associates and leaders. This position assists with the implementation and facilitation of company-wide and brand-aligned learning programs through in-person, virtual, and online formats. Working under the guidance of the Director of Learning & Development and in collaboration with hotel and corporate teams, this role helps promote a culture of learning and continuous development across the organization.

This is an entry to mid-level position, ideal for individuals early in their L&D career who are eager to grow their skills in training coordination, facilitation, and content support. The role is based onsite at the PCH Corporate Office in Mobile, AL, with occasional travel to hotel properties for training sessions and events.

Key Responsibilities

Learning Program Coordination

• Assist with scheduling, communication, and logistics for internal and brand-mandated training programs and events.
• Support the preparation of training materials, job aids, and basic eLearning content in collaboration with team members.
• Coordinate event logistics such as securing meeting space/catering, managing calendars, coordinating attendee communications, and supporting virtual learning sessions.
  
  

Facilitation Support

• Facilitate or provide support to provide engaging training sessions in-person or across various platforms.
• Help adapt existing content to meet various learning needs and support interactive components like role-plays, group discussions, and activities.
• Assist in the evaluation of training effectiveness through participant feedback and help compile session evaluations and attendance records.
  
  

Training Operations & Reporting

• Maintain accurate training records and assist in tracking completion of required learning modules in the Learning Management System (PCH U).
• Support follow-up communications and reports to ensure learning goals are being met.
• Provide basic troubleshooting support to users navigating the LMS by continuing to work to become a system expert to support ongoing questions.
  
  

Learning Culture & Innovation

• Stay informed of trends in adult learning and hospitality training through industry publications or webinars.
• Suggest enhancements or tools to improve training experiences, with guidance from the Director of Learning & Development.
  
  

Qualifications

• Bachelor’s degree in Hospitality, Human Resources, Education, or related field or equivalent work experience.
• 1–2 years of relevant experience in training coordination, human resources, or employee development (hospitality or service industry experience a plus).
• Comfortable with technology platforms including Microsoft Office and virtual meeting tools (Zoom, Teams).
• Strong communication and organizational skills with attention to detail.
• Demonstrated ability to work well in a team and follow through on tasks with supervision.
  
  

Preferred Qualifications

• Exposure to Learning Management Systems (e.g., LearningZen, Schoox, or similar).
• Familiarity with eLearning tools such as Articulate Rise or Storyline, Adobe Captivate, or Canva.
• Previous work experience in hotel operations or guest service roles.
  
  

PCH Hotels & Resorts is the largest hospitality employer in Alabama and has been recognized multiple times as one the Best Companies to Work for in Alabama! In addition to the impact you will make on our people and operations, you will enjoy -

• Comprehensive health and wellness benefits, including 401k with matching
• Competitive compensation with opportunities to grow
• Extensive discounts and perks, including worldwide travel benefits through Marriott
• Tuition reimbursement and continuous learning
  
  

If this opportunity sounds like you, APPLY TODAY!!!