Program Manager

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

Job Title: Program Manager (CDPH PreP-AP Telehealth Program)

Location: Austin, TX Roseville, CA Remote

Company: TeleMed2U, Inc. – A Multi-specialty Healthcare Services Provider

Reports To: Vice President of Operations

Direct Reports: Enrollment Workers, PreP Navigators

FLSA Status: Exempt

Employment Type: Full Time

The Program Manager for the CDPH PrEP-AP Telehealth Program will lead the successful launch and ongoing management of TeleMed2U’s newest statewide initiative supporting HIV & STI prevention through virtual care. This highly visible, fast-paced role requires a self-motivated individual with strong project management capabilities, operational oversight skills, and the ability to meet and exceed state-mandated service level agreements (SLAs).

The Program Manager will build the program from the ground up, lead a non-clinical team (Enrollment Workers and PrEP Navigators), and coordinate closely with clinical leaders to ensure program integrity and operational excellence. This individual will serve as the primary liaison with internal departments and CDPH/OA, with a proactive approach to compliance, quality assurance, and issue resolution. TeleMed2U is actively pursuing additional opportunities and programs in the space and is seeking a strong individual with a desire to grow within the organization.

Mission Statement: to bring specialty care to everyone & utilize technology to deliver quality care and better patient outcomes

Company Overview

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

• Drive end-to-end implementation of the PrEP-AP telehealth program: team setup, process design, system workflows, development of standard operating procedures
• Monitor performance against SLAs, ensure contractual obligations and state reporting requirements are met
• Lead operational meetings, internal updates, and performance reviews; prepare agendas, decks, and updates as required
• Manage and support a team of Enrollment Workers and PrEP Navigators, ensuring full coverage and effective communication across roles
• Coordinate with clinical leadership and IT to ensure timely appointment access, reporting accuracy, and quality of care
• Step in when needed to support frontline operations, including answering calls or triaging issues during staff shortages
• Prepare and lead quarterly performance reviews and monthly reporting efforts required by CDPH/OA
• Maintain high-touch project plans with milestones, deliverables, and accountability structures
• Support grievance resolution, community partner engagement, and continuous process improvement initiatives
• Cross-Training & Integration: the position is currently associated with a newly won engagement with a government-funded program. Although the program will be the Program Manager’s substantial focus and responsibility initially, the Company is seeking a multifaceted individual who will cross-train across the organization. The Program manager is expected to develop a broad knowledge of TeleMed2U operations and support integration with other departments. Flexibility, adaptability, and willingness to contribute beyond a single program are essential for long-term success in this role.
  
  

Experience

• Minimum 5-7 years of professional work experience
• Minimum 3 years of experience in program management, integrations, operations, or similar role
• Healthcare industry experience strongly preferred
• Strong understanding of operational planning and workflows (across multiple systems). Experience in telehealth and/or government-funded programs (particularly in the infection prevention space – HIV/STI) preferred
• Proven experience leading cross-functional projects/initiatives and managing timelines under pressure
• Excellent written and verbal communication skills with strong stakeholder management
• Ability to balance strategic planning with hands-on operational support
• Familiarity with HIPAA, PHI protection, and quality assurance reporting standards
• Bachelor’s degree preferred
  
  

Physical Requirements

• Prolonged periods of desk work and computer use
• Ability to lift 15 lbs
• Competitive base salary with performance incentives
• Comprehensive health, dental, and vision insurance
• 401(k) with company match up to $2,000
• Paid time off and flexible work environment, offering remote working arrangements with limited travel
  
  

TeleMed2U is an equal opportunity employer, committed to a diverse and inclusive workplace free from discrimination, and complies with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, gender expression, marital status, veteran status, criminal history, or any other status protected by law. All employment decisions are based on merit, business needs, and individual qualifications. TeleMed2U ensures equal pay for equal work in compliance with the Equal Pay Act and other applicable state laws, including Oregon and California. Employees are eligible for job-protected leave under the California Family Rights Act (CFRA) and other state-specific family and medical leave laws. This position complies with federal and state minimum wage laws and offers a competitive wage based on experience. TeleMed2U provides reasonable accommodations for qualified individuals with disabilities and for pregnant employees as required by state and federal law. Employees are covered by workers’ compensation insurance for job-related injuries