Top Producer Coach - (Hybrid)

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Job Summary

Join the Home Office Team of the largest franchise travel company in the United States, with a growing footprint in all 50 states. The ideal candidate will have a strong sales training background, travel industry knowledge, and the ability to motivate top producing franchise owners. This role will support our Millionaire Sr. Manager and Mega Manager in continuing to develop and nurture relationships with our network’s top advisors. The Top Producer coach will work closely with the team to improve efficiency and create additional opportunities for advisor engagement and interaction.

Responsibilities

• Collaborate with the team to strengthen relationships with Top Producing franchise owners (Millionaire Club Members & Mega Star levels) and identify opportunities for business development, sales growth and enhanced engagement.
• Provide additional support to the team to interact with more top producers and uncover business opportunities.
• Identify and understand Top Producing Agencies’ individual business goals and collaborate with Managers on creating customized marketing plans and setting goals.
• Leverage proprietary technology tools to monitor the progress of Top Producing Agencies and overall sales.
• Assist Managers with weekly personalized communication which can include email, newsletter, phone, social media etc. to ensure Top Producing Agencies are kept abreast of internal processes, exclusive offers and promotions, marketing updates and sales opportunities.
• Assist Managers with Top Producers group sessions (Let’s Talk, Power Hour, etc.).
• Collaborates with team to ensure CP Genie is up to date and robust for the specific topic/programs in collaboration with training department.
• Coordinates with Managers, to serve as back up for advisor coaching calls, business reviews and group sessions.
• Reviews, recommends and enhances process for welcoming new franchises to top producers.
• In collaboration with team members, participates in the following recognition programs and processes including but not limited to: Top Producers: Popcorn, Birthday List, Top 50, Balloons, Facebook MCM.
• Offers support and coordinates solutions with top producer Sr. Manager and Manager for situations which have escalated and need follow up and gathering of back up details.
• Stays current on industry trends.
• Infuses a positive, overall entrepreneurial spirit to the internal and external customer.
• Other related duties as assigned.
  
  

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Strong sales training background
• Relationship building skills and ability to uplift, empower and motivate others to achieve sales goals
• Excellent oral and written communication skills, coupled with problem-solving/customer service skills/marketing knowledge and listening skills
• Strong organizational skills with an ability to multi-task in a team environment
• Excellent writing and presentation skills
• Demonstrate good working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Analytical skills necessary for interpreting data and setting goals relevant to the data
• Project management and decision-making abilities
• Knowledge of social media and email programs (i.e. Facebook, Twitter, Instagram Outlook)
• Travel advisor/industry product knowledge and previous travel industry experience
• Ability to attend occasional CP events as needed, outside of Home Office
• Occasional Travel as needed
• Occasionally work outside normal business hours and a regular schedule
  
  

Requirements

• Bachelor's Degree Preferred
• 5+ years of relevant experience
  
  

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.