Library IT Technician (Central Library)

JOB REQUIREMENTS: All applicants must submit BOTH a resume and a cover

letter to be considered. The Library IT Technician, under the guidance

of the Library\'s IT Manager, provides general technical support

services for the Brown County Library\'s devices and applications. This

includes basic installation, troubleshooting, repair, upgrade, and

maintenance of the technology used throughout Brown County Library.

Typical Schedule: Mondays, Wednesdays, Thursdays: 8:30 am - 4:30 pm

Tuesdays: 11:30 am - 5:00 pm With occasional evenings and weekends

Essential Duties 1. Provide support for library technology a. Perform

basic troubleshooting, maintenance, and repair of library devices

(hardware and/or software) including preventative maintenance, such as

software patching b. Implement, upgrade, and support systems as directed

by the IT Manager c. Implement installation plans and set up software,

applications, PC\'s, printers, mobile devices, etc. with direction from

the IT Manager d. Complete operational documentation to track status on

projects e. Respond to service tickets and reach out to appropriate team

members when necessary to achieve resolution f. Maintain inventory of

library hardware 2. Assist with planning, developing, and conducting

technology training a. Chair the Library\'s Technology Team, with the

support of the IT Manager b. Working with the IT Manager, lead the

Technology Team in the creation of technology related documentation and

training c. Assist in the planning and implementation of new technology

tools throughout the library 3. Support the mission and strategic goals

of the Library a. Serve on system-wide committees as assigned or

required b. Maintain professional knowledge through workshops,

membership in professional organizations, and reading current literature

c. Suggest needs and possible resources to Manager and assist with

preparation of budget and Friends of the Brown County Library requests

d. In the absence of manager, provide guidance and direction e. Perform

other related duties as needed or assigned \*\*\*\*\* OTHER EXPERIENCE

AND QUALIFICATIONS: 1. Demonstrate advanced knowledge of computers,

tablets, mobile operating systems, printers, and other library related

technologies 2. Effectively maintain, repair, and troubleshoot software

and hardware 3. Basic knowledge of Perl, JavaScript, SQL, CSS, and

WordPress, with the ability to edit existing code 4. Knowledge of public

library principles, practices, and techniques 5. Effectively administer

Brown County Library policies and procedures 6. Detailed knowledge of

library materials and access 7. Assess users\' needs and provide

consistently exceptional customer service 8. Identify problems and take

action to develop appropriate solutions or refer to a supervisor when

necessary 9. Make presentations to varying sized groups 10. Maintain a

calm demeanor under stressful or unsettling circumstances 11.

Demonstrate strong verbal and written communication skills 12. Represent

the Library in a responsible, professional and trustworthy manner 13.

Establish and maintain cooperative and courteous working relationships

with staff and a diverse customer base 14. Work independently with

minimal supervision 15. Appropriately multitask and prioritize 16. Work

efficiently while paying close attention to detail 17. Follow detailed

verbal and written instructions 18. Meet the flexible scheduling needs

of the Library 19. Adapt to changes in the work environment 20.

Effectively use general office equipment and software, including but not

limited to computer, printer, photocopier, telephone, cash drawer,

audio-visual equipment, word processing, and email 21. Demonstrate

proficient technology skills, including but not limited to working with

the library specific software and databases \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty