Customer Support Specialist

Department: Vibes And Verbs

Location: Austin, TX

Compensation: $61,000 - $67,000 / year

Description

Job Description
We are seeking a Customer Support Specialist to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about helping others. You will be the first point of contact for customers, ensuring they receive timely, effective, and friendly support.



Key Responsibilities

Responsibilities

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  Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
  
  
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  Troubleshoot issues and provide accurate solutions or alternatives
  
  
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  Document customer interactions and follow up as needed to ensure resolution
  
  
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  Collaborate with internal departments to resolve complex issues
  
  
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  Identify and escalate priority issues to appropriate channels
  
  
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  Continuously seek to improve the customer support process and experience
  
  
  
  
  

Skills, Knowledge and Expertise

Qualifications

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  Proven experience in a customer support or service-related role
  
  
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  Excellent communication and problem-solving skills
  
  
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  Strong attention to detail and ability to multitask
  
  
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  Proficiency in using CRM and ticketing systems
  
  
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  Ability to remain calm and patient under pressure
  
  
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  High school diploma or equivalent (Bachelor’s degree preferred)
  
  
  
  
  

Benefits

Benefits

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  Competitive salary ($61,000 - $67,000 annually)
  
  
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  Opportunities for professional growth and advancement
  
  
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  Comprehensive health, dental, and vision insurance
  
  
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  Paid time off and holidays
  
  
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  Retirement plan options
  
  
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  Supportive and collaborative work environment