Benefits Specialist

Description

Benefits Specialist

Job Summary

The Benefits Specialist leads the day-to-day administration of our employee benefits programs and leave of absence processes (including FMLA). This role plays a key part in creating a best-in-class employee experience by ensuring our benefits are accurate, accessible, and well-communicated. You’ll be the primary point of contact for all benefits-related inquiries, responsible for benefits billing reconciliation, compliance, vendor management, and supporting strategic benefits initiatives. This is a hands-on role for someone who thrives in the details but also enjoys building systems and improving processes. Familiarity with Rippling and/or Paylocity is highly preferred.

Key Responsibilities

• Benefits Administration
• Administer all benefit plans (medical, dental, vision, life, disability, FSA/HSA, etc.) including enrollments, terminations, and life events
• Support employees throughout the benefits lifecycle, providing timely, clear, and empathetic guidance on all benefit-related matters
• Ensure benefit information is accurate in HRIS and employee portals; manage regular audits for compliance and accuracy
• Leave of Absence (LOA) & FMLA
• Own and manage the end-to-end process for leaves of absence, including FMLA, parental leave, and personal leave
• Serve as a trusted advisor to employees and supervisors/managers during leave, ensuring legal compliance and a seamless experience
• Billing & Reconciliation
• Complete monthly reconciliation of benefits invoices, ensuring accuracy and alignment with payroll deductions
• Resolve discrepancies with carriers and vendors promptly
• Compliance & Documentation
• Ensure compliance with all applicable regulations (ACA, ERISA, HIPAA, COBRA, FMLA, etc.)
• Support preparation of required filings and audits; maintain accurate benefit records and documentation
• Complete and respond to agency notices promptly
• Vendor & Broker Management
• Act as the day-to-day liaison with benefits brokers and carriers
• Collaborate with vendors to resolve issues, implement changes, and support annual renewals
• Communications & Process Improvement
• Support and lead benefits communications, including open enrollment materials, FAQs, and onboarding guides
• Collaborate with HR leadership on new benefit offerings and process improvements
• Maintain and enhance the benefits section of the employee portal with clear, up-to-date resources
• HR Support
• Partner with payroll and HRBP teams to ensure seamless operations and data accuracy
• Provide backup support to HR Business Partners and contribute to broader HR initiatives as needed
  
  
  

Qualifications

• 5+ years of progressive experience in employee benefits administration
• Bachelor's degree in HR, Business, or related field preferred; equivalent experience considered
• Experience managing FMLA and other LOA processes
• Strong knowledge of benefits compliance regulations (ACA, COBRA, HIPAA, etc.)
• Advanced Excel skills required (e.g., VLOOKUP, pivot tables)
• HRIS experience required, Rippling and/or Paylocity highly preferred
• Experience working in a fast-paced, high-volume environment
  
  
  

Skills And Abilities

• Deep subject matter expertise in employee benefits and leave administration
• Exceptional attention to detail and accuracy, particularly in data and billing
• Strong interpersonal and communication skills - able to support employees with empathy and clarity
• Analytical thinker with a problem-solving mindset
• Comfortable handling confidential information with discretion and integrity
• Proactive, resourceful, and eager to improve systems and processes
• Able to manage multiple priorities while maintaining deadlines and service quality
• A collaborative team player with a service-first approach
  
  
  

Project Resources Group is an equal-opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.