Customer Support Specialist

Job Description

**Job Description**

We are seeking a highly motivated **Customer Support Specialist** to provide top-tier assistance to our clients and ensure a seamless user experience. The ideal candidate will be the first point of contact for customers, offering prompt solutions, technical guidance, and product knowledge in a professional and courteous manner.

**Responsibilities**

• Respond to customer inquiries via phone, email, and ticketing systems
• Troubleshoot issues and guide users through solutions
• Collaborate with internal teams to escalate and resolve complex cases
• Maintain accurate records of customer interactions and support cases
• Follow up with customers to ensure their concerns are fully resolved
• Identify patterns in customer feedback to recommend process or product improvements
• Contribute to the development of internal knowledge base articles and user guides
  
  

Qualifications

**Qualifications**

• Bachelor's degree or equivalent experience in customer service or related field
• Minimum of 1–2 years of experience in a client support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Familiarity with CRM systems and support ticket tools
• Ability to work both independently and collaboratively in a fast-paced environment
  
  

Additional Information

**Benefits**

• Competitive salary ($60,000 – $65,000 annually)
• Health, dental, and vision insurance
• Generous paid time off and holidays
• Professional development and growth opportunities
• Supportive and inclusive team environment
• On-site training and continuous learning resources