Technical Support Specialist

GetWireless is the leading Value-Added Distributor of cellular solutions that connect the Internet of Things. We are looking for passionate individuals to join our team!

Position Overview

We are looking for a Technical Support Specialist based out of our Eden Prairie, Minnesota location, who is an energetic team player capable of technically supporting customers regarding cellular gateways and routers. The environment is fast paced and requires the successful candidate to be passionate about customer satisfaction, responsive to changes, self-motivated and driven with a high regard for quality.

Must be able to work hours: 10am - 7pm

Responsibilities

• Provide courteous, knowledgeable technical support to GetWireless customers regarding cellular gateways and routers, and applicable enterprise management systems
• Document all customer support activities in the GetWireless customer support ticketing system
• Thorough follow-up with customers on status of their challenges and verification of problem resolution and satisfaction
• Provide pre-sales support to GetWireless customers demonstrating product functionality and collaborating with Sales and the customer to determine the best product for their need
• Execute task requests to the Technical Support group and provide feedback when requests require clarification or requested completion dates are at risk
• Follow customer support and reverse logistics documentation
• Assemble and Configure Cellular Gateways and Modems per written instructions, including installing SIM cards, expansion cards and updating firmware and configuration files
• Assemble Coaxial Cables to customer order specifications by cutting cable to specified lengths and installing specified cable connectors
• Work effectively in a fast-paced environment
  
  

Required Knowledge & Experience

• 2-year degree or equivalent work experience in IT networking with exposure to cellular data technologies
• Solid knowledge base of cellular networks / working knowledge of IP Networking Technology
• Experience or ability to learn configuring of all GetWireless supported products including cellular gateways and routers
• Ability to technically support customers in a calm and professional demeanor achieving excellent customer satisfaction
• Excellent communicator using proper grammar and spelling when speaking and writing
• PC skills at an intermediate knowledge level for Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Project
• Ability to use CRM tools
  
  

Physical Demands & Environment

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Occasionally required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually quiet
• The employee must occasionally lift and /or move more than 15 pounds
  
  

Pay Range: $22.00 - $24.00

Why Join Our Team?

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy
  
  

GetWireless, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.