Bell Captain
Peppermill Resort Spa Casino
Date: 17 hours ago
City: Reno, NV
Contract type: Full time
The Bell Captain is responsible for coordinating and supervising bell staff to ensure efficient and respectful guest service.
Duties:
Duties:
- Supervise Bell Personnel to ensure that customer requests and service needs are provided with maximum efficiency.
- Coordinate group arrival, departure and assist in acquiring transportation for guests.
- Transports baggage, assist with room moves, show hotel rooms, escorts guest and delivers hotel keys to rooms.
- Coordinate all guest mail and parcel deliveries.
- Investigate and resolve customer complaints.
- Train, assist and perform evaluations for Bell Personnel.
- Minimum of one year experience in a Bell Desk role.
- Must have a valid Nevada driver’s license that has been active for at least one year.
- Ability to lift 25 lbs. frequently and up to 80 lbs. occasionally.
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