IT Support Technician (90 Day Assignment)

Working with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering Inc. (Orbital) has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions. Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do. Orbital is looking for others to join our team to continue activating our purpose and embrace our values.

Orbital Engineering is seeking an IT Support Technician to support our Baton Rouge, LA Office for a 90-day temporary assignment. This is a hybrid position that will require working in the Baton Rouge Office at least 3-4 days a week. The nature of the position involves providing hands-on technical support to the Baton Rouge office. This role will function as a part of the larger IT Support team to provide IT support to all Orbital users, helping the company continue to grow and innovate at a high pace. The ideal candidate will help build, maintain, and troubleshoot the company's rapidly expanding infrastructure. This role will gain exposure across cutting edge technologies, including cloud and security platforms.

Essential Duties And Responsibilities

• Provide on-site technical support to the Baton Rouge office for desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, third party software applications, internally developed custom applications, etc.
• Work as a part of the corporate IT Support team to provide remote support to internal users in all Orbital offices ranging from field workers to managers and executives.
• Troubleshoot and resolve basic to advanced issues involving workstations, setup and distribution of newly acquired hardware for current and new employees, including remote setup of devices, user management of user domain and Office 365 accounts, management of issued software licensing for programs such as Adobe, AutoDesk, etc.
• Activities will include onboarding user processes, configuring laptops, maintaining assets and inventory, and helpdesk ticket administration.
• Participation in daily Support Team calls.
• Responding to or routing helpdesk requests in a timely manner.
• Maintain a security first approach and help manage IT security policies and procedures.
• Record, track and document issues / solutions into knowledge bases.
• Access software updates, drivers, knowledge bases, and FAQs resources for problem resolution.
• Continuously evaluate current tools, processes, and settings to recommend any improvements to plans or processes
• Review, update, and maintain procedures, and user walkthroughs
  
  

Minimum Requirements

• Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, security concepts, and any other computer-related technologies
• Ability to work collaboratively in teams and across organizations.
• Candidate must demonstrate strong communication and problem solving skills.
• Ability to multi-task and handle multiple requests and projects simultaneously.
  
  

Preferred Requirements

• Experience in Microsoft o365 management. Microsoft Certifications a plus.
• Successful candidate will have a wide range of knowledge of a variety of IT programs and hardware and demonstrate patience with users as they work through issues.
  
  

Physical Requirements

• While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.
  
  

Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D. Orbital Engineering, Inc. seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential job functions.