McAllen, TX - Desktop Support Technician II

Technician is required to work on the following retail specific devices:

• Cash Register display/drawer/keyboard
• Debit pin pad
• Barcode Hand Scanner
• Integrated Payment Terminal
• Scanners
• POS controller
• Coin dispenser
• Price verifiers
• Thermal Printers (Zebra/Epson)
• iOS Devices and Peripherals
  
  
  

Additional types of Support to be provided onsite:

Smart Hands:

• Rack & Stack
• Cable Management
• Routers
• Firewalls
• Upgrades & Replacements
• VMWare
• WAP
• SD-WAN
• AVDE
• RFID
  
  
  

Device Health Checks:

• Regular Maintenance of Equipment
• Cleaning of devices
• Inventory
• AVDE
• Pending Incidents & Tasks
  
  
  

AVDE :

• Smart Hands Support
• Routine Maintenance
• Basic Troubleshooting
• LCD/Plasma Monitors
• In Store Display repairs
• Audio/Music on Hold
  
  
  

POS System Support: Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)

Peripheral Setup: Barcode scanners, label printers, signature pads, etc.

Store Opening/Closing IT Tasks: Ensuring systems are up at opening, and properly shut down or backed up at closing.

Kiosk / Self-Checkout Maintenance: Rebooting, replacing parts, or reporting faults.

Inventory Devices: Support for handheld scanners, tablets used for stock checks.

Wi-Fi Issues: First-level diagnosis if store devices can't connect to the wireless network.

Local Printer Support: Ensuring printers for receipts, reports, or labels function correctly.