Customer Service Clerk

Location: Â 5010 Solid Waste & Recycling

Pay Grade: Â A04

FLSA Status: Â Non-exempt

Under general supervision, performs customer service, phone support, and clerical duties in support of department activities.

 This position performs duties deemed to be "safety sensitive" and is therefore subjected to random drug testing under the City's policies

• Responds to customer calls for services.
• Responds to complaints and inquiries regarded billing charges and or services using computer terminal for locating information or finding out the status of accounts.
• Receives and processes applications for walk up services in person and over the telephone; gathers information from customers and completes appropriate forms necessary to obtain landfill passes; requests adjustments as necessary to reflect changes in service.
• Informs customers when inquiring about services or routes.
• Builds "Welcome Packets," and other forms of customer service correspondence.
• Performs a variety of general clerical duties including typing, filing and gathering information.
• Operates standard office equipment such as multi line phones, copiers, and desktop computer.
• Performs other related duties as assigned.
  
  

Tasks involve the ability to exert moderate physical effort in light work, typically involving some combination of sitting, reading, typing, hearing, mental acuity, reaching, repetitive motion, speaking on phone or in person, standing, visual acuity, walking, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation.