Technical Analyst II

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

What you’ll be doing:

This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Kansas City, MO. This will include supporting the wired and wireless networks as well as providing day to day user support for pc’s and printers. You will also be part of a project team providing remote support for large projects outside of Missouri, projects led by a technical project manager.

Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate.

You will report to a remote manager based in Tennessee and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks).

• Technical expertise in installations, configurations, maintenance of network equipment, services, and devices.
• Configuration, tuning, upgrading, and administration of infrastructure components.
• Evaluation of systems performance, capacity, and provides reports and recommendations to management.
• Troubleshoot and resolve PC / MAC related issues.
• Gather business requirements and develop functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards.
• Local site contact who managed implementations, provided post-implementation end-user support and maintenance.
• Collaboration with network/Wi-Fi vendors on new and updates to existing technology.
  
  

What you bring to the table:

• Oral and written communication skills.
• Strong written and verbal communication skills.
• Excellent time and priority management skills.
• Interpersonal skills, ability to build collaborative relationships across multiple teams.
• Analytical thinking and planning skills.
• Experience with Microsoft Office 365
• Experience with PC imaging & software deployment systems (SCCM)
• Experience with Apple/Mac imaging via JAMF
• Solid understanding of TCP/IP LAN and WAN networks
• Cisco stack and networking knowledge
• Good understanding of RF and security technologies
• Solid understanding of TCP/IP LAN and WAN networks
• Cisco stack and networking knowledge
• Good understanding of RF and security technologies
  
  

Qualifications:

What’s needed- Basic Qualifications:

• 3+ years of experience with WAN, LAN, and Wireless technologies.
• 3+ years’ experience with Cisco routers and switches and Extreme Networks Wi-Fi.
• 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac
• 3+ years Microsoft Office 365 skills
• 3+ years of PC imaging & software deployment systems (SCCM)
  
  

What’s needed- Preferred Qualifications:

• Avaya/Cisco IP-tel / VOIP experience a plus
• Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments.
• BS or BA degree in computer science, business administration or related field or equivalent experience
  
  

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits